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About the Role

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. This role directly leads the technical team to ensure operational efficiencies and customer satisfaction, and may participate in location administrative duties.

Responsibilities

• Organizes daily floor activities for timely equipment setup, refresh, and removal.
• Performs daily floor management, directing technician workflow and suggesting operational efficiencies.
• Ensures flowsheets are updated and completed accurately.
• Works with the team to establish coordinated communications for event management.
• Attends venue meetings as needed, including daily banquet event order meetings and pre/post conferences.
• Provides excellent service, striving to exceed customer expectations by upholding service standards and operational excellence.
• Maintains positive client relationships through effective communication.
• Meets with guests on-site to ensure needs are met and equipment setup is functioning properly.
• Monitors events and checks in on customers throughout the day.
• Assists in training technicians on all floor activities and venue/company operational standards.
• Serves as a mentor for new hires, providing guidance on the technician career journey.
• Models and reinforces a positive working environment centered around company values.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoots technical issues and resolves problems quickly.
• Complies with all company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Performs preventative maintenance on equipment.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Requirements

• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
• Knowledge of technical theory.
• Advanced problem-solving skills.
• Experience leading workflow and team members.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Must be able to lift 50 lbs.

Skills

• Customer service
• Staff leadership and development
• Audiovisual equipment operation
• Technical troubleshooting
• Team leadership
• Communication
• Hospitality
• Ownership
• Manages Ambiguity
• Directs Work
• Achieves Goals
• Financial Acumen
• Builds Effective Teams

Location

• Hotel
• Warehouse

Work Type

• Full-time
• On-site

Experience Level

• 3-5 years of customer service or hospitality experience preferred
• 3-5 years of audio-visual experience required

Education Level

• Bachelor’s degree preferred

About the Company

• Encore is a global leader in event technology services and production.