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About the Role

We are looking for a dedicated and dynamic Enterprise Account Manager to manage and strengthen day-to-day relationships with insurance brokers. This role is central to ensuring broker success, delivering exceptional service, and acting as a key bridge between customers and the internal technology team.

Responsibilities

• Build and maintain strong, long-term relationships with brokers to ensure satisfaction and retention
• Conduct platform demos highlighting the value and functionality of the comparative rating technology
• Lead the onboarding process for new brokers, ensuring a smooth and efficient setup
• Facilitate broker-to-carrier provisioning and resolve issues in a timely manner
• Work closely with brokers to understand daily workflows, challenges, and pain points
• Collect, document, and synthesize broker feedback on new features and enhancements
• Communicate actionable insights and feedback to the internal technology and product teams
• Ensure all broker interactions align with company values and contribute to a positive team culture

Requirements

• Fluent written and spoken English
• Minimum 5 years of experience in B2B sales (Insurance or SaaS)
• Minimum 5 years of experience in customer service or account management
• Excellent communication and relationship-building skills
• Ability to work independently in a fast-paced, remote environment
• Proactive mindset with a strong sense of ownership and accountability
• Comfortable adopting and learning new technology platforms
• Early riser with a strong work ethic and commitment to client success

Location

• Remote — Latin America

Work Type

• Remote
• Full-time

Experience Level

• Minimum 5 years of experience in B2B sales
• Minimum 5 years of experience in customer service or account management

Salary/Compensations

• $3,000 USD per month

Benefits

• Fully remote role within Latin America
• Opportunity to work with innovative, cutting-edge insurance technology
• Collaborative and supportive team environment
• Ongoing professional development and growth opportunities

About the Company

• Our client is a fast-growing insurance technology company operating a modern digital marketplace designed to simplify the buying and selling of specialty insurance products, including Cyber, D&O, EPLI, and more.
• Their platform is used by large insurance brokers to streamline workflows, improve efficiency, and enhance the overall insurance placement process.
• Known for innovation and collaboration, the company works closely with brokers and carriers to continuously improve its technology and service offering.