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About the Role

POP MART is seeking a District Manager to oversee its retail locations in New York City. This role involves leading store teams, driving performance, optimizing operations, and ensuring brand identity across the district. The position is crucial for expanding the company's footprint and delivering exceptional customer experiences.

Responsibilities

• Own all store Key Performance Indicators (KPIs), store operations, stock level/inventory, and visual merchandising guidelines.
• Enhance store personnel performance through training, coaching, development, and motivation.
• Train and develop district Store Managers into all-star leaders.
• Manage payroll budget and determine hiring needs.
• Lead and conduct interviews for prospective new retail team members, training, and onboarding.
• Manage budgets for each location, ensuring payroll, hourly rates, salaries, and profitability remain within acceptable ranges.
• Ensure operational efficiency for the district.
• Communicate cross-functionally with support center partners, serving as a liaison between stores and offices in Los Angeles and China.
• Ensure all locations adhere to corporate and legal guidelines.
• Overcome operational challenges as they emerge.
• Monitor and manage team attendance and ensure accountability through coaching and counseling.
• Participate in ongoing leadership training to fine-tune management, accountability, operations, and communications skills.
• Oversee ROBO Shop (vending machine) operations within the assigned area, including hiring and managing ROBO Operators, optimizing performance, and driving sales at local ROBO locations.

Requirements

• Minimum 5-10 years of retail/boutiques sales experience.
• Proven multi-unit experience of at least 2-5 years in a similar role.
• Strong verbal and written communication skills to inspire and motivate team members.
• Critical thinking and problem-solving skills.
• Ability to prioritize and use time management skills to keep ahead of daily, weekly, and monthly tasks.
• Ability to work in a fast-paced, dynamic company.
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift).
• Ability to bend, kneel, reach, and climb ladders or step stools safely.
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
• Able to work in a fast-paced environment that may require quick movements and multitasking.
• Ability to work in varying temperature conditions, including stockroom and receiving areas.
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters).

Skills

• Leadership
• Retail Operations
• Inventory Management
• Visual Merchandising
• Training and Development
• Coaching
• Budget Management
• Hiring
• Onboarding
• Cross-functional Communication
• Problem-Solving
• Time Management
• Adaptability

Location

• New York City

Work Type

• Onsite
• Full-time

Experience Level

• Multi-unit retail management experience (2-5 years)
• Overall retail/boutique sales experience (5-10 years)

Salary/Compensations

• Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
• This position may be eligible to participate in a company incentive program.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About the Company

• POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
• Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

• POP MART is committed to providing a safe, inclusive, and respectful work environment.
• POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
• POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
• POP MART Americas is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
• POP MART Americas welcomes and encourages applications from candidates with disabilities.
• Accommodations are available on request for candidates taking part in the selection process.
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially.