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About the Role
Lead a newly established Mobile Case Management team in Newcastle, shaping recovery outcomes for injured workers and influencing the future direction of an innovative service. This role involves genuine, best-practice mobile case management with face-to-face interactions, building trusted relationships, and supporting return-to-work outcomes.
Responsibilities
- Lead, motivate, and develop a team of Mobile Case Managers to achieve outstanding service and return-to-work outcomes.
- Foster a positive, inclusive, and high-performing team culture aligned to The Gallagher Way.
- Provide regular coaching, mentoring, and professional development to support individual and team success.
- Manage team performance through clear goals, meaningful feedback, and data-driven insights.
- Identify trends, risks, and opportunities, implementing initiatives that improve customer outcomes and operational effectiveness.
- Support workforce planning, recruitment, and onboarding activities.
- Promote compliance with business processes, legislative requirements, and best-practice claims management.
- Collaborate with key stakeholders to continuously enhance service delivery and customer experience.
- Drive engagement, accountability, and continuous improvement across the function.
Requirements
- Demonstrated leadership experience, including coaching, mentoring, and developing high-performing teams.
- Experience within workers compensation claims management, injury management, rehabilitation, insurance, or another related environment.
- Strong performance management capability using both qualitative and quantitative metrics.
- Outstanding communication and stakeholder engagement skills.
- Proven ability to balance service quality, customer outcomes, and operational performance.
- Strong organisational and time management skills.
- A strategic mindset with the ability to identify opportunities for continuous improvement.
- Resilience, adaptability, and a collaborative approach to leadership.
- Right to live and work in Australia.
Skills
- Leadership
- Coaching
- Mentoring
- Team Development
- Performance Management
- Communication
- Stakeholder Engagement
- Organisational Skills
- Time Management
- Strategic Thinking
- Adaptability
- Collaboration
Location
- Newcastle
Work Type
- Hybrid
- Work from Home opportunities
Experience Level
- Leadership experience
- Workers compensation claims management experience
- Injury management experience
- Rehabilitation experience
- Insurance experience
Salary/Compensations
- Attractive remuneration packaging
Benefits
- Monthly RDO (Rostered Day Off) after probationary period
- Paid Parental Leave
- Reproductive leave
- Friendly, collaborative, and supportive working environment
- Opportunities for ongoing education and development
- Genuine career progression
- Corporate health insurance discounts
- Fitness passport
- Wellness programs
- Additional purchased annual leave options
- Discounts and cash-back offers from hundreds of retailers
- Birthday leave
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
About the Company
- Gallagher Bassett helps clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives.
- GB invests in its people and creates opportunities for them to grow.
- Gallagher Bassett is a proud Equal Opportunity Employer.
- Inclusion and diversity (I&D) is a core part of our business and embedded into the fabric of our organization.
- For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
- Gallagher embraces employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities.
- We see inclusion as a conscious commitment and diversity as a vital strength.
Equal Opportunity
- Gallagher Bassett is a proud to be Equal Opportunity Employer.
- We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process.
- Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
- Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
- Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.