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About the Role

As a Guardian of the Customer Experience, you'll help lead the team to deliver exceptional experiences for every customer. You are the first point of escalation for both team members and customers, playing a key role in creating a positive, solutions-focused environment while ensuring high service standards are consistently delivered. You will contribute to all aspects of the business, supporting commercial outcomes, driving key business objectives, and fostering an engaged, high-performing team.

Responsibilities

Lead from the floor to deliver exceptional customer experiences and inspire your team through coaching and role modelling.
Act as the first point of escalation for team members and customers, confidently resolving challenges with care and professionalism.
Partner with the Store Manager and Floor Managers to drive business performance, achieve KPIs and execute key business priorities.
Coach, develop and motivate team members through regular feedback, recognition and in-the-moment support.
Support operational excellence, ensuring the store is set up for success every day.

Requirements

Previous experience leading and developing retail teams in a fast-paced environment.
A genuine passion for delivering exceptional customer experiences and creating MECCA magic.
Strong leadership skills with the confidence to coach, influence and provide meaningful feedback.
A collaborative mindset and the ability to build strong partnerships across the leadership team.
A proactive, solutions-focused approach with the ability to confidently make decisions and support others.
Availability to work late evenings and weekends.

Location

Work Type

Part-time

Benefits

World-class education and development through MECCAversity, leadership programs and Zone Manager Summits.
Opportunities to earn more through our monthly performance bonus program.
A generous team member discount for you and your immediate family, plus a generous product allowance (subject to company policy).
A competitive Parental Support Program.

About the Company

At MECCA, we're committed to being a force for good—within and beyond the beauty industry.
Through our sustainability program, MECCA M-PACT, we're embedding environmental and social sustainability into every part of our business, from our products and operations to our brands and suppliers.
Through MECCA M-POWER, we're proud to support more than 20 incredible organisations working towards a future where the next generation can thrive.
Together, we're helping improve women's access to education, health, safety and financial independence, while championing female-led businesses and elevating women's voices.
Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin-care brands, coupled with exceptional service.
We have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day.
Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings.
Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.