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About the Role

Health Navigators are key members of the SFAF team, responsible for facilitating seamless access to HIV prevention, care, and supportive services across both our agency and external partners. As a welcoming first point of contact at both our Howard Street and Castro locations, Health Navigators ensure a warm, respectful, and safe environment while helping clients understand and access available services. The role supports the flow of daily operations, benefits and entitlements access, and maintains clean, well-organized shared spaces.

Responsibilities

Greet and engage clients and visitors in person and by phone.
Assess needs, provide accurate information and referrals, and guide clients to appropriate internal programs or external resources.
Register clients and check them into appointments as needed.
Maintain a clean, welcoming, and safe front-of-house environment at 940 Howard Street and Strut.
Provide de-escalation and crisis intervention support when needed, ensuring a trauma-informed and culturally competent approach.
Work closely with the nursing, clinical, housing and financial benefits, and other Programs teams for referrals and linkage, coordinate follow-up, and co-manage care plans that promote client retention and engagement in services.

Requirements

High school diploma or equivalent and 4 years of relevant experience in community health, sexual health education, benefits navigation, and customer service.
Experience working with priority populations such as Queer, Trans, Gender Non-Conforming, and BIPOC communities.
Excellent interpersonal and intercultural communication skills.
Ability to manage multiple tasks with competing priorities in a fast-paced client-facing environment.
Experience with data entry, service documentation, appointment scheduling, and administrative support.
Strong follow-through, problem-solving skills, and a high degree of reliability and professionalism.
Bilingual in Spanish and English.

Skills

Community health
Sexual health education
Benefits navigation
Customer service
Interpersonal communication
Intercultural communication
Task management
Data entry
Service documentation
Appointment scheduling
Administrative support
Follow-through
Problem-solving
Reliability
Professionalism

Location

940 Howard Street, San Francisco
470 Castro Street, San Francisco

Work Type

Onsite
Occasional travel to other office locations or off-site meetings
Evening and weekend coverage may be required

Experience Level

4 years of relevant experience

Education Level

High school diploma or equivalent

Salary/Compensations

$29.87 per hour

Benefits

Combined PTO/Sick Time Off of 24 days for the first two years of employment, 29 days after two years of employment.
403(b) Plan with SFAF matching employee contributions (1 to 1) up to 3% of Salary.

About the Company

San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV.
Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership.
We need passionate advocates for social change that embody our five key values: Justice, Dignity, Courage, Leadership, and Excellence.

Equal Opportunity

The San Francisco AIDS Foundation is an Equal Opportunity employer.
We actively seek applications from people living with HIV/AIDS, people with disabilities, women, LGBTQ individuals and people of color.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.