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About the Role

As a Parking Ambassador at Premium Parking, you will be the welcoming face for guests, ensuring smooth operations and a safe, inviting environment. You'll create positive experiences from arrival to departure, acting as a key point of contact for customer service and operational support.

Responsibilities

• Greet guests and provide exceptional customer service from arrival to departure.
• Answer questions about parking rates, payment options, directions, and site information.
• Direct traffic and guide vehicles safely and efficiently into parking areas.
• Assist guests with concerns and help resolve issues professionally.
• Support event parking operations and high-traffic periods.
• Conduct routine walkthroughs to identify safety concerns, maintenance needs, or equipment issues.
• Help maintain a clean, organized, and inviting parking facility by removing debris and reporting facility concerns.
• Promote a safe environment by following company procedures and reporting hazards or incidents.

Requirements

• A friendly, guest-focused attitude and strong communication skills.
• Ability to stay attentive and proactive in a fast-paced environment.
• Ability to work independently while maintaining high service standards and operational awareness.
• Comfortable using smartphones or handheld devices for operational tasks (training provided).
• Ability to stand and/or walk for an entire shift.
• Ability to work outdoors in varying weather conditions.
• Ability to read and comprehend verbal instructions and written correspondence.
• Previous customer service, parking, or hospitality experience is preferred.
• Valid driver’s license (may be required based on site).

Skills

• Customer service
• Communication skills
• Guest service
• Operational awareness
• Problem-solving

Location

• Buffalo, NY

Work Type

• Full Time
• Evening Shift

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $19.70 - $19.70 Hourly

Benefits

• Not specified

About the Company

• At Premium Parking, we create great places and deliver convenient parking solutions that keep communities, businesses, and events moving.
• We're a team committed to innovation, hospitality, and creating exceptional customer experiences.

Equal Opportunity

• Not specified