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About the Role

The Business Systems Analyst is responsible for evaluating and improving processes and systems that support the mission and operational efficiency of the organization. This role involves collaborating with stakeholders to align technology solutions with programmatic and operational needs, ensuring that the organization’s systems enable impactful service delivery and data-driven decision-making. The Business Systems Analyst bridges the gap between technology and mission objective, with a special focus on design and public facing applications.

Responsibilities

Analyze current processes and systems to identify inefficiencies, areas for improvement, and alignment with mission-critical goals
Interview relevant stakeholders (internal and external) to gather, document, and diagram business and functional requirements
Collaborate with IT and contract teams to develop systems that improve program delivery, donor management, and operational efficiency
Develop and present business cases for new systems or enhancements through change control boards, ensuring they align with strategic goals and organizational philosophy
Maintain documentation, including process workflows, system configurations, and user manuals for staff
Conduct user acceptance testing (UAT) to ensure systems are effective and mission-aligned
Provide ongoing support and configuration for systems, resolving issues and optimizing performance and system resiliency
Stay up-to-date with technology trends and best practices in nonprofit operations and impact measurement
Translate stakeholder needs into clear business and functional requirements that guide system design and configuration
Implement changes in collaboration with vendors, developers, and other technical support
Map, document, and streamline end-to-end system processes across major custom platforms
Configure, test, and maintain custom public facing platforms to support reliable program and donor operations
Lead user acceptance testing and coordinate system rollouts, staff training, and supporting documentation
Provide ongoing system support, troubleshooting, and continuous improvement to safeguard data quality and operational resiliency

Requirements

Bachelor's degree in technical field or demonstration of education through some other manner (bootcamp, etc.)
2-4 years in a similar or more junior position
Product management experience, including roadmap prioritization and stakeholder alignment
Familiarity with design thinking and other human-centered design methodologies
Experience in a nonprofit or mission-driven organization
Experience supporting system implementations, migrations, or integrations

Skills

Strong analytical and critical thinking skills with a focus on nonprofit operational needs
Excellent communication and stakeholder management skills
Detail-oriented with a focus on mission-aligned outcomes
Ability to work collaboratively across departments, including development, programs, supply chain, and finance
Passion for appropriate use of data and technology to further the social impact of the organization
Ability to digest and distill complex user challenges into business requirements
Intermediate understanding of design fundamentals (layout, typography, color, spacing, hierarchy) with the ability to communicate a design system across multiple platforms
Familiar in common IT and data terms to aid in collaboration with other teams
Familiar with database design and structure to maximize data quality
Exposure to data privacy regulations and best practices, especially regarding participant data
Familiarity with HTML and CSS to support collaboration with front-end engineers
Intermediate UI/UX skills, including the ability to create wireframes and interactive mockups using tools such as Figma or similar
Proficiency in human-centered design methodologies, including user research, usability testing, and iterative design
Familiarity in core project management tools such as Asana and frameworks such as RACIs, Gantts, OKRs

Location

San Francisco - San Francisco, CA 94107

Work Type

Hybrid work environment
Full-time

Experience Level

2-4 years

Education Level

Bachelor's degree in technical field or equivalent

Salary/Compensations

$97,000.00 - $102,000.00

Benefits

Generous holiday and sick time
Retirement savings
Medical
Dental
Life
Long-term disability
Vacation time

About the Company

The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support. Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.

Equal Opportunity

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.