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About the Role

This role serves as the first point of contact for members, visitors, and staff, providing a welcoming and professional presence that reflects the organization’s commitment to exceptional service. The receptionist is responsible for greeting guests, answering inquiries (in person, by phone, and via email), and directing individuals to the appropriate departments or resources, ensuring every interaction is handled with courtesy and efficiency.

Responsibilities

• Greet visitors and answer inquiries in person, by phone, and via email.
• Direct individuals to the appropriate departments or resources.
• Answer, screen, and direct phone calls to staff and other entities.
• Take messages and field requests for information from callers.
• Post weekly in-house employee communications in shared spaces.
• Perform administrative tasks, including database entry, drafting correspondence, and performing mail merges.
• Support staff with various projects as needed.
• Maintain up-to-date knowledge of departmental contacts, services offered, and county programs.
• Assist with contract workflow process, including providing updates of contract status and execution of proposals and contracts via DocuSign.
• Assist with tracking and assignment of fleet vehicles using fleet software.
• Maintain 5th Floor break room, including coffee service and cleaning/loading/unloading the dishwasher.
• Maintain inventory for coffee service and cleaning supplies, along with Snack Nation items.
• Other duties as assigned.
• Maintain reception area to present a professional appearance, including replenishing materials used by visitors.

Requirements

• High school diploma or equivalent required.
• Minimum of two years’ experience working in high call volume environment, including receptionist, call center or similar role.
• Basic understanding of administrative and clerical procedures and systems required.
• Excellent communication skills, both written and verbal.
• Ability to relate to persons with a variety of cultural, economic and educational backgrounds.
• High degree of professionalism in representing TAC, internally and externally.
• Proficient in use of personal computer and Microsoft Office products, including Word, Excel and PowerPoint.
• Demonstrate a proactive approach to problem-solving with strong decision-making skills.
• No supervisory responsibility.
• Supervised by procedures or by supervisor through periodic monitoring of progress and performance.
• May have latitude to determine sequence of own work tasks to meet clearly established schedules.
• Occasionally lifting and/or carrying 11-24 pounds.

Skills

• Communication skills (written and verbal)
• Professionalism
• Microsoft Office Suite (Word, Excel, PowerPoint)
• SharePoint (preferred)
• Problem-solving
• Decision-making
• Database entry
• Drafting correspondence
• Mail merges
• DocuSign
• Fleet software

Location

• Austin, TX 78701

Work Type

• Onsite

Experience Level

• Minimum of two years’ experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $18.50 - $19.50 Hourly

About the Company

• TAC Building