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About the Role

As a Field Operations Manager, you will develop and lead a team of Service Specialists who provide pest detection, elimination, and prevention solutions to commercial establishments. You will be responsible for leading district initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits.

Responsibilities

• Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws
• Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing on customer retention, growing existing accounts & maintaining a high level of customer satisfaction
• Ensure your team of service specialists achieves their financial and service delivery goals
• Pursue sales and new business opportunities
• Coordinate initial services and maintain inventory and perform QA visits
• Build and maintain customer relationships within the market
• Be a champion of safety and ensure your team upholds strong safety practices and values

Requirements

• High School diploma or equivalent
• 3 years of field support or service-related industry experience
• Position requires the ability to work overnight shifts as needed
• Position requires the ability to obtain required pest certification and/or business licensing pursuant to state/local law
• Position requires a current and valid Driver’s License
• Ecolab conducts a background check on all candidates who receive a job offer
• Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer
• Immigration sponsorship not available for this role
• Bachelor’s Degree
• 3 years supervisory or team leadership experience in a field support or service-related industry
• Proven record of meeting customer needs, quality service delivery and meeting business objectives
• Exceptional communication and organization skills with aptitude to implement change initiatives
• Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment
• Prior experience in value added sales and/or new account generation
• Prior budget and P&L responsibilities
• Bi-lingual – English and Spanish
• Position requires the lifting/pushing/pulling/carrying up to 50 pounds chest high
• Position requires wearing and using a respirator
• Position requires working in a variety of conditions which may include confined spaces, damp and/or dusty locations, use of ladders, freezing and hot conditions
• Essential duties of the position include lifting, kneeling, crouching, reaching, using hands and fingers, balancing, walking, standing, talking and hearing
• Drive a company vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle)
• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Skills

• Customer retention
• Sales
• Customer relationships
• Safety practices
• Communication skills
• Organization skills
• Decision-making skills
• Problem-solving skills
• Value added sales
• New account generation
• Budget management
• P&L responsibilities

Location

• Austin TX

Work Type

• Field-based
• Nights

Experience Level

• 3 years of field support or service-related industry experience
• 3 years supervisory or team leadership experience

Education Level

• High School diploma or equivalent
• Bachelor’s Degree

Salary/Compensations

• $77,900-$117,000

Benefits

• Medical
• Dental
• Vision
• Matching 401k
• Company paid pension
• Stock purchase plan
• Tuition reimbursement
• Paid parental leave
• Select discounted childcare resources

About the Company

• Ecolab’s industry-leading Pest Elimination team proudly serves our communities and customers by safeguarding public health, food safety and property from the damaging effects of pests.
• Focused exclusively on commercial pest solutions, we deliver science-based expertise and cutting-edge innovation to solve the industry’s most complex pest challenges.
• By partnering with our customers in these markets, you can be part of a team that helps protect facilities, employees, and brands at a time when it’s more important than ever.

Equal Opportunity

• Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws.
• At Ecolab, we believe the எனவே teams are inclusive.
• We are on a journey to create a workplace where every associate can grow and achieve their best.
• We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance.
• In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
• In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA).
• We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.