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About the Role

Texas Capital is seeking a professional to lead the governance review and approval process for customer-facing communications, ensuring compliance with all requirements. This role involves managing the end-to-end governance of customer communication journeys and collaborating with various stakeholders to deliver effective client messaging.

Responsibilities

• Lead the governance review and approval process for customer-facing communications distributed to Consumer clients, ensuring compliance with regulatory, legal, and business requirements.
• Manage the end-to-end governance of customer communication journeys, including regulatory disclosures, customer notices, key announcements, surveys, and other client-facing messaging.
• Collaborate with business stakeholders, product teams, legal, compliance, risk, marketing, and operational partners to understand business objectives and deliver effective customer communications.
• Develop, maintain, and govern content standards, disclosure guidelines, templates, and documentation to promote consistency, quality, and regulatory compliance across customer communications.
• Promote consistency across customer-facing communications and mitigate risk associated with fragmented, inaccurate, or non-compliant content.
• Performs other duties and projects as assigned.

Requirements

• Bachelor's degree in Marketing, Finance or related field
• Must have at least 3 years marketing experience in Financial Services
• Ability to be well organized, team-player, motivated and flexible with working hours
• Strong working knowledge of Microsoft 365 applications and cloud-based collaboration tools (e.g., Asana, Teams, SharePoint); ability to quickly adopt new software as needed
• Outstanding oral and written communication skills
• Ability to multi-task and be detail oriented
• Demonstrated ability and desire to thrive in a challenging fast paced work environment
• Strong interpersonal skills, excellent communication skills, the ability to work effectively and build relationships both internally and externally
• Must be flexible and adjust to schedule and adapt to changing business priorities

Skills

• Microsoft 365 applications
• Cloud-based collaboration tools
• Asana
• Teams
• SharePoint
• Oral communication
• Written communication
• Multi-tasking
• Detail oriented
• Interpersonal skills
• Relationship building

Location

• Dallas
• Austin
• Fort Worth
• Houston
• Richardson
• Plano
• San Antonio

Work Type

• Full-time

Experience Level

• 3 years marketing experience in Financial Services

Education Level

• Bachelor's degree in Marketing, Finance or related field

Benefits

• Health insurance coverage
• Wellness program
• Fertility and family building aids
• Life and disability insurance
• Retirement savings plans with a generous 401K match
• Paid leave programs
• Paid holidays
• Paid time off (PTO)

About the Company

• Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.
• Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks.
• Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named the #1 most trusted bank in the country on Newsweek’s inaugural list of America’s Most Trusted Companies

Equal Opportunity

• Texas Capital is an Equal Opportunity Employer.