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About the Role

The Operations Coordinator supports the operational infrastructure that enables Open Door Legal's offices and teams to function effectively. This role coordinates facilities administration, vendor management, office infrastructure, operational systems, organizational logistics, and the organization's volunteer program. The Operations Coordinator will implement operational systems, maintain organizational documentation, support grant administration and reporting processes, and coordinate organization-wide operational initiatives. This role also leads the day-to-day administration of ODL's volunteer program, ensuring an exceptional volunteer experience while supporting organizational talent and community engagement goals.

Responsibilities

Coordinate facilities vendors, service providers, maintenance scheduling, and landlord communications as well as office infrastructure projects, office moves, and workspace improvements.
Manage office furniture, equipment, shared workspaces, kitchens, and organizational purchasing.
Coordinate implementation tasks for operational projects, tracking project timelines, action items, and implementation progress.
Coordinate collection of grant documentation and reporting materials; track grant reporting deadlines and cross-functional follow-up; and maintain grant documentation, reporting templates, and operational records.
Maintain standard operating procedures (SOPs), templates, forms, operational documentation, and organizational resources.
Manage volunteer recruitment, interviewing, onboarding, offboarding, scheduling, and communications.
Maintain volunteer databases, surveys, evaluations, reporting, and program documentation.
Build and maintain relationships with schools, workforce organizations, and community partners to strengthen volunteer pipelines.
Coordinate logistics for board meetings, staff events, trainings, and organization-wide gatherings.
Provide administrative coordination for organization-wide operational initiatives.
Embrace and embody our values of teamwork, grit, caring, passion, and dynamism.

Requirements

Passion for the mission of Open Door Legal
Minimum of three (3) years of experience in operations, office administration, volunteer management, project coordination, or nonprofit administration.
Demonstrated ability to coordinate multiple priorities and manage complex administrative workflows.
Strong organizational, communication, and relationship-building skills.
Experience in maintaining systems, documentation, and operational processes.
Comfortable coordinating across multiple departments and managing competing priorities.
Proficiency with Microsoft Office, Google Workspace, project management tools, and database systems.
Must live within San Francisco, or be willing to commute regularly to and between our four offices (Bayview, Excelsior, Western Addition, and Sunset).

Skills

Microsoft Office
Google Workspace
Project management tools
Database systems
Salesforce
Notion

Location

San Francisco, CA

Work Type

Full-Time
On-site

Experience Level

Minimum of three (3) years of experience

Salary/Compensations

$76,500 to $92,500 annually

Benefits

Loan Repayment Assistance
Medical/Dental/Vision Plan offerings at 100% coverage
Generous paid time off (four weeks vacation and two weeks sick/care)
Flexible work hours
Generous paid parental leave
401K/Retirement Account
Strong organizational culture
Financial investment in individual professional development
Internal and external mentorships, coaching, and learning opportunities

About the Company

We believe that even the biggest problems can be broken down into small, achievable steps. Poverty and access to justice are part of the same problem. And we’re solving this problem together. At Open Door Legal (ODL), we’re pioneering the country’s first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us. We’ve grown 150x in 10 years, and in the next 2 years, we hope to finish scaling across San Francisco. To achieve this goal, we’ve created an award-winning and best-in-class legal aid organization full of passionate, motivated, gritty, thoughtful, and team-oriented people. We believe that injustice is the heart of poverty, and we're looking for someone to join us in ensuring justice for all.
We are a fun and hard-working office with best-in-class technology solutions for anyone who’s passionate about making a meaningful and measurable difference.

Equal Opportunity

Open Door Legal is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law including the San Francisco Fair Chance Ordinance.
We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at whitney [at] opendoorlegal [dot] org.