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About the Role

The Assistant General Manager supports the General Manager in overseeing the daily operations, financial performance, resident experience, and administrative functions of The Travis, a premier luxury high-rise. This role is key in maintaining operational standards, supporting the onsite team, and delivering personalized service.

Responsibilities

• Support the General Manager in overseeing daily community operations.
• Assist with implementing policies, procedures, and service standards.
• Provide guidance, training, and support to the onsite team.
• Assume responsibility for community operations in the General Manager’s absence.
• Conduct regular inspections of apartment homes, amenities, common areas, and leasing spaces.
• Coordinate with maintenance, leasing, concierge, housekeeping, and vendor teams to address operational priorities.
• Monitor vendor performance and support property projects and improvements.
• Participate in manager-on-duty and emergency response responsibilities as needed.
• Maintain a professional, organized, and service-oriented office environment.
• Support rent collection, account reconciliation, invoice processing, and resident account management.
• Review resident ledgers and address outstanding balances, returned payments, late fees, and account discrepancies.
• Manage delinquency efforts professionally and in compliance with applicable requirements.
• Prepare resident notices, payment reminders, and related account correspondence.
• Assist with monthly reporting, financial closeout, accruals, variance research, and reconciliations.
• Review invoices for accuracy, documentation, coding, and approval.
• Assist with budgeting, forecasting, expense management, and cost-control initiatives.
• Prepare weekly and monthly reports related to occupancy, leasing, renewals, collections, delinquency, and property performance.
• Support ownership reporting and identify opportunities to improve revenue or control expenses.
• Build strong resident relationships through responsive, personalized, and professional service.
• Maintain a polished appearance and professional demeanor that reflects the standards of a premier luxury high-rise.
• Create a sense of distinction while maintaining a warm, approachable, and welcoming community environment.
• Address resident concerns promptly and follow through to resolution.
• Handle sensitive matters with professionalism, discretion, and sound judgment.
• Support resident retention, renewal outreach, and engagement strategies.
• Coordinate with onsite teams to ensure resident requests are completed within established standards.
• Assist with resident events, lifestyle programming, and community engagement initiatives.
• Monitor resident feedback and recurring concerns to identify opportunities for improvement.
• Support concierge and hospitality-focused services that elevate the resident experience.
• Support the leasing team in achieving occupancy, revenue, and lease-up goals.
• Maintain knowledge of pricing, availability, concessions, lease terms, and competitive market conditions.
• Review applications, screening results, lease documents, renewals, transfers, and move-in files for accuracy.
• Conduct apartment and community tours as needed.
• Monitor leasing traffic, follow-up practices, application progress, and conversion activity.
• Support leasing, outreach, marketing, and resident referral initiatives.
• Assist with renewal strategies and monitor upcoming lease expirations.
• Ensure online listings, marketing materials, and community information remain accurate.
• Stay informed of competitor pricing, concessions, occupancy, and market activity.
• Coordinate move-in and move-out procedures to provide an organized and seamless experience.
• Confirm required lease documents, payments, insurance, utilities, and supporting information are complete.
• Conduct or coordinate pre-move-in inspections to ensure apartment homes meet quality standards.
• Communicate move-in details and coordinate with leasing, maintenance, concierge, and other onsite teams.
• Inspect apartment homes after move-out and document damages, repairs, and applicable charges.
• Assist with preparing accurate final account statements within required timelines.
• Monitor make-ready progress and communicate apartment readiness priorities.
• Maintain accurate resident, leasing, financial, vendor, and operational records.
• Protect confidential resident, employee, and company information.
• Ensure compliance with Fair Housing laws, landlord-tenant requirements, privacy laws, lease provisions, and company policies.
• Monitor resident files for required documentation, signatures, insurance coverage, and compliance items.
• Assist with legal notices, eviction documentation, and communication with attorneys or collection agencies when necessary.
• Support internal audits, ownership visits, property inspections, and compliance reviews.
• Maintain proficiency in property management, accounting, leasing, and resident communication systems.
• Complete additional duties and special projects as assigned by the General Manager.

Requirements

• 3–5+ years of experience in multifamily property management, preferably within a luxury, high-rise, or Class A community.
• Previous experience as an Assistant Community Manager, Assistant General Manager, Property Manager, or similar onsite leadership role preferred.
• Strong understanding of property operations, leasing, collections, resident relations, and financial administration.
• Experience with delinquency, resident accounts, invoices, renewals, move-ins, move-outs, and lease documentation.
• Working knowledge of Fair Housing laws, landlord-tenant requirements, and multifamily housing regulations.
• Experience with RealPage OneSite property management platform preferred.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in business, hospitality, property management, or a related field preferred.
• CAM, NALP, CAPS, or other industry certification preferred.
• Valid driver’s license required.
• Ability to regularly walk and inspect apartment homes, amenity areas, parking areas, and all other areas of a high-rise community.
• Ability to stand, sit, bend, climb stairs, and move throughout the property for extended periods.
• Ability to lift and carry up to 25 lbs independently.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to use a computer, telephone, and standard office equipment for extended periods.
• Employment contingent upon successful completion of a background check and drug screening.

Skills

• Strong financial, analytical, organizational, and problem-solving abilities.
• High attention to detail and ownership mindset.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Professional communication, customer service, and conflict-resolution skills.
• Ability to handle confidential matters with discretion.
• Polished and professional demeanor appropriate for a luxury high-rise environment.
• Ability to lead, coach, and hold team members accountable.
• Team-oriented with a proactive and solutions-driven approach.
• Sound judgment and the ability to make informed decisions independently.
• Comfortable working a flexible schedule as needed, including occasional evenings, weekends, holidays, and emergencies.
• Strong computer proficiency and familiarity with standard office equipment.

Location

• Austin, TX

Work Type

• Onsite

Experience Level

• 3-5+ years

Education Level

• High school diploma or equivalent required
• Associate’s or bachelor’s degree preferred
• CAM, NALP, CAPS, or other industry certification preferred

Salary/Compensations

• Competitive salary

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Bonus based on performance
• Medical, dental and vision insurance
• Paid time off and holidays

About the Company

• The Travis is a premier 50-story luxury high-rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service.
• At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.

Equal Opportunity

• Genesis Residential is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members.