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About the Role

PCSI seeks an adaptable operations leader to oversee a group of federal DoD contracts across multiple business lines. This role involves supporting project managers, ensuring contract compliance, managing budgets, and fostering positive customer relations. The position may support facilities maintenance, custodial, healthcare environmental services, logistics, or other support services based on the Director's operational background.

Responsibilities

Support the Project Manager at each contract site and provide oversight of all site activity and contract performance.
Maintain positive customer relations by ensuring compliance with contract needs, regulations, and applicable laws.
Manage the budget for each assigned contract, recommend and approve purchases, enforce company policies, and implement and maintain required training.
Assess site needs, support local management teams, strengthen customer relationships, and bring structure and follow-through to supported teams.
Build and maintain strong customer relationships through clear communication with clients, site teams, union partners, community resources, and other stakeholders.
Identify stakeholder expectations and align site teams around organizational priorities, contract requirements, and service goals.
Supervise, coach, and mentor Project Managers, Contract Supervisors, and staff while supporting high-potential talent.
Promote a team-oriented culture that supports accountability, respect, individual empowerment, and PCSI’s mission.
Oversee assigned contracts, including performance, compliance, customer expectations, and continuous improvement goals.
Support new business opportunities through site visits, proposal presentations, customer communication, and contract renewal efforts.
Develop and implement procedures, implementation plans, administrative processes, and performance goals for assigned contracts.
Ensure contract compliance through inspections, audits, reporting, customer engagement, and adherence to applicable legal and regulatory standards.
Prepare and deliver business communications, reports, data analysis, and presentations for clients and senior management.
Establish, review, and manage budgets for assigned contracts and job locations.
Train and advise Project Managers and Contract Supervisors on budget activity, cost controls, and financial expectations.
Provide financial and operational input for new contracts, renewals, special projects, and cost proposals.
Oversee purchasing, subcontractor performance, invoice processing, asset management, and equipment recommendations for assigned contracts.
Collaborate with internal departments to support site operations, training, contract administration, and continuous improvement.
Partner with Human Resources on investigations, inquiries, policy implementation, and employee-related actions.
Promote and enforce compliance with federal, state, company, safety, and quality policies and practices.
Develop and support training requirements, Quality Control Plans, and contract updates to keep assigned sites aligned with requirements.

Requirements

Bachelor’s degree in a related field, or equivalent combination of education and relevant work experience.
Minimum ten (10) years of prior management experience or equivalent combination of education and experience in a related field.
Experience leading multi-site operations in facilities maintenance, custodial, healthcare environmental services, logistics, or related industries.
Experience operating on federal government service contracts.
Knowledge of federal laws including CFR, SCA, OSHA, ADA, EPA and JCAHO.
Ability to pass criminal, drug, financial, and driving screening.
May need to have the ability to legally drive a company vehicle.
Ability to exchange accurate information in person and over the phone.
Must be a US citizen with the ability to obtain and maintain security clearance and base access to assigned site(s).
Does not offer immigration sponsorship for this position.

Skills

Proficient knowledge of PC functions and software.
Operation of Windows applications, MS Word, MS Excel, and related applications.
Proficient knowledge of financial aspects, including basic accounting principles such as operating, project and budget principles; accounts payable and receivable; and audit procedures.
Critical thinking and comparative analysis strategies to evaluate and integrate information to support a decision or recommendation.
Ability to function and interface with all levels of management.
Excellent communication skills both verbal and written.
Excellent customer service skills.
Willingness to delegate authority when needed.
Exceptional motivation, empowerment and management abilities.
Ability to appropriately resolve conflict and take proper actions as needed.
Ability to interpret policies, procedures and regulations.
Ability to set and manage priorities.
Ability to work as a team member.
Self-starter, able to work with minimal direction and supervision.

Location

South Austin, TX (Corporate Headquarters)
Travel to worksite locations as needed

Work Type

Hybrid schedule
Up to 2 days per week remote
Flexible hours between 6am-6pm
Some evening and weekend support as needed

Experience Level

Minimum ten (10) years of prior management experience or equivalent combination of education and experience in a related field.
Experience leading multi-site operations in facilities maintenance, custodial, healthcare environmental services, logistics, or related industries.
Experience with federal DoD service contracts.

Education Level

Bachelor’s degree in related field, or equivalent combination of education and relevant work experience.
Industry specific certifications (CHESP, CFM, PMP, etc.)

Salary/Compensations

Annual bonus opportunity up to 13%

Benefits

Comprehensive medical, dental, and vision coverage with 100% employer-paid premiums for Employee Only plans.
401(k) with company match up to 6%, with pre-tax and Roth options, and 100% immediate vesting upon eligibility.
Company-paid short-term and long-term disability, plus additional voluntary benefit options.
21 days of PTO each year, in addition to all federal holidays.

About the Company

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation.
We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country.
Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few.
We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits.
Serving people of all abilities in their life’s journey is at the heart of what we do.

Equal Opportunity

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All veterans and/or persons with all types of disabilities are strongly encouraged to apply!