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About the Role
The Head of Strategic Accounts will own a portfolio of strategic clients, helping them bring ideas to life while identifying opportunities for long-term growth. This role involves collaboration with Account Management, Estimating, Project Management, Production, and Leadership to ensure well-developed opportunities and outstanding client experiences.
Responsibilities
- Lead and grow strategic client relationships.
- Develop account strategies that strengthen partnerships and expand business.
- Identify new opportunities within existing accounts.
- Guide commercial conversations, pricing strategy, and major client meetings.
- Partner with internal teams to ensure smooth project development and handoffs.
- Act as a trusted advisor focused on long-term client success.
Requirements
- 7+ years of strategic account management, business development, or client leadership experience.
- Proven ability to grow existing accounts and build lasting client relationships.
- Excellent communication, presentation, and negotiation skills.
- Comfort working across creative, technical, and operational teams.
- Strong organizational skills and CRM experience.
- Values accountability, collaboration, and continuous improvement.
Skills
- Strategic account management
- Business development
- Client leadership
- Account strategy development
- Commercial conversation guidance
- Pricing strategy
- Client meeting facilitation
- Internal team collaboration
- Presentation skills
- Negotiation skills
- Organizational skills
- CRM experience
Location
- Brooklyn, NY
Work Type
- Full-Time
- Hybrid
Experience Level
- 7+ years
About the Company
- The Factory NYC partners with leading brands, agencies, artists, architects, and institutions to fabricate ambitious projects that push creative and technical boundaries.
- The company is investing in its people, systems, and leadership to build one of the industry's premier fabrication organizations.
- This role offers the opportunity to lead important client relationships while helping shape the continued growth of the company.