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About the Role

This position is responsible for performing a wide variety of operations support activities, as well as handling clerical, office, and administrative functions for a designated operational unit. The role involves responding to inquiries, managing product distribution, entering data, coordinating logistics, and maintaining departmental records.

Responsibilities

• Respond to telephone, in-person, or electronic inquiries from both internal and external customers.
• Receive and distribute all manufactured products and investigate all inventory discrepancies.
• Enter and maintain data in various organizational operational and administrative software.
• Coordinate with logistics on the delivery of patient orders.
• Run inventory reports, make stocking recommendations, and purchase needed supplies.
• Maintain supply levels.
• Maintain departmental records including payroll, training, customer order information, delivery of tickets, proof of delivery, and storage records in physical and electronic formats.
• Complete daily administrative reviews, including producing correspondence, overseeing office supply orders, and maintaining forms and materials.
• Process paperwork such as accounts payable forms, purchase orders, and requisitions.
• Work with a team or independently on special projects/committees as assigned.
• Adhere to NYBC quality standards.
• Maintain patient, financial, and operational information confidentiality in accordance with Federal HIPPA laws and NYBC confidentiality requirements.

Requirements

• High School Diploma or educational equivalent.
• Two years of experience providing support to a small to medium operational unit, including operational duties.
• Knowledge of a variety of computer software applications.
• Knowledge of office management practices and procedures.

Skills

• Cultural competency and the ability to communicate effectively in a culturally sensitive manner with individuals and groups from diverse backgrounds.
• Attention to detail in composing/proofing correspondence, establishing priorities, and meeting deadlines.
• Attention to detail and organizational skills.
• Reliability and strong work ethic.

Experience Level

• Two years of experience

Education Level

• High School Diploma

Salary/Compensations

• $26.00/hr to $30.00/hr for New York City or Westchester County
• Salary will reflect local market rates and be commensurate with applicant’s skills, job-related knowledge, and experience for positions outside of New York City or Westchester County.

About the Company

• Founded in 1964, New York Blood Center (NYBC) has served the tri-state area for over 60 years, delivering 500,000 lifesaving blood products annually to 150+ hospitals, EMS, and healthcare partners.
• NYBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually.
• NYBCe also delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic, and biopharmaceutical organizations.
• NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases.
• NYBC serves as a vital community lifeline dedicated to helping patients and advancing global public health.