Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Diagnose, troubleshoot, repair, and debug software. Assist customers with the operation of a specialized retail accounting software application in a small call center environment. Seeking applicants with strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Investigate and resolve application support cases reported by BisTrack customers, ensuring complete documentation and clear understanding of the issue.
• Respond to complex situations where standard troubleshooting procedures are insufficient by applying strong technical knowledge and customer-centric communication skills.
• Stay current with software updates, new features, and system changes to provide accurate and timely support.
• Liaise between support, development, quality assurance, and professional services teams as part of the larger customer support effort.
• Manage assigned support cases end-to-end, providing timely follow-up and clear communication via phone and email.
• Mentor and support other team members to improve overall technical expertise and service delivery.

Requirements

• 3+ years’ experience and demonstrated success/knowledge in technical support.
• Post-secondary education in a related discipline and/or industry knowledge/experience.
• Knowledge of supply chain management (SCM) concepts and business processes in manufacturing, retail, or distribution.
• Strong understanding of ERP modules, particularly in order management, purchasing, and warehouse/inventory management.
• Proficiency in troubleshooting ERP application or similar software packages.
• Experience in a software support environment with high call volumes and large numbers of clients and users.
• Excellent verbal and written communication skills in English.
• Strong customer experience and interpersonal skills.
• Exceptional problem-solving and analytical abilities.
• Work experience in manufacturing, retail, or distribution business processes.
• Knowledge of Microsoft SQL, ERP applications or analytical tools.

Skills

• Communication skills
• Technical expertise
• Customer-centric approach
• Technical support
• Supply chain management (SCM) concepts
• ERP modules
• Order management
• Purchasing
• Warehouse/inventory management
• ERP application troubleshooting
• Software support
• Verbal communication
• Written communication
• Customer experience
• Interpersonal skills
• Problem-solving
• Analytical abilities
• Microsoft SQL
• Analytical tools

Location

• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• 3+ years

Education Level

• Post-secondary education

Salary/Compensations

• Minimum: $62,000 USD
• Maximum: $100,000 USD

Benefits

• Comprehensive health and wellness benefits
• Opportunities for mentorship, continuing education, and focused career goal setting
• Free LinkedIn Learning licenses
• Mentoring Program
• Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect
• Comprehensive support for international relocations and permanent residency processes

About the Company

• At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
• We help businesses stay future-ready by connecting people, processes, and technology.
• From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
• Together, Epicor employees are creating a more resilient global supply chain.
• We’re Proactive, Proud, Partners.
• Whatever your career journey, we’ll help you find the right path.
• Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
• At Epicor, your success is our success.
• And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
• At Epicor, we know that success comes from working together.
• Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business.
• We’re truly a team.
• Working in close partnership, we bring wide-ranging talents together in powerful collaborations.
• We think innovatively, share our knowledge generously, and constantly learn from our colleagues.
• We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other.
• Together, we go further and imagine an even brighter future.
• Whatever your career journey, we’ll help you find the right path.
• Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
• At Epicor, your success is our success.
• And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs.
• Thank you for considering a career with Epicor.
• Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested.
• We are committed to showing you how much we care about your future.
• Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average.
• We've brought you the best job searching tools all in one place, at no cost to you.
• At Epicor, we believe putting people first is the right thing to do.
• At Epicor, we are committed to upholding the highest standards of integrity and transparency.
• We have become aware of phishing scams where individuals pose as our recruiters, hiring managers, and/or HR Business Partners to obtain personal information.
• These scams can seem legitimate, but it's important to know how to protect yourself.
• Epicor Will Never Ask for Payment: Our recruiters will never ask for payment to apply for a position or as a condition of employment.
• For example, any required background check will be facilitated by Epicor.
• Beware of Misleading Communications: Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor.
• Epicor will not be responsible for any loss or damage suffered.
• Verify Authenticity: All legitimate Epicor communication will come from the following alias/domains: "Workday@epicor.com", "Recruiting@epicor.com", and/or "First name.Last name@epicor.com".
• The only valid domain is www.epicor.com.
• Verify job positions on our careers site at jobs.epicor.com and confirm that the recruiter you speaking to is listed on the requisition.
• Be cautious of generic emails and check for misspellings of Epicor or non-Epicor email addresses (e.g., gmail.com, yahoo.com, or even close variations like @epicor.talent.com).
• If you have any questions or encounter any suspicious emails, job postings, and/or communication from what appears to be Epicor, please report them to recruiting@epicor.com immediately.

Equal Opportunity

• Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
• If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
• We are an equal-opportunity employer.