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About the Role

This role leads the integration of AI-enabled capabilities and technology solutions into the Workforce Management (WFM) ecosystem, with a strong focus on AWS-based AI capabilities and cloud integration. The team is responsible for ensuring new tools, workflows, and system integrations are effectively implemented and adopted across WFM operations. The role owns the end-to-end integration lifecycle, from translating AWS AI and other technical capabilities into operational use cases, to ensuring solutions are scalable, reliable, and aligned with business needs.

Responsibilities

Partner with technology and business teams to evaluate, implement, and operationalize AWS AI-enabled capabilities within WFM
Translate cloud-based and AI-driven technical solutions into practical workflows and operational processes
Ensure new capabilities are adopted effectively across teams and embedded into day-to-day operations
Support system integration across WFM platforms, AWS-related technologies, and enterprise tools
Provide subject matter expertise on WFM systems, integration design, and AI capability enablement
Maintain awareness of emerging AWS and AI technologies and assess their practical application within WFM
Support the execution of the WFM AI integration roadmap, with emphasis on AWS-based capabilities and cloud-enabled solutions
Ensure integration solutions are scalable, reliable, secure, and cost-effective
Manage risks related to system integration, data quality, cloud implementation, and operational impact
Partner with Technology, HR, Finance, and operations to align priorities and support delivery of AWS AI-enabled use cases
Identify opportunities to improve efficiency through better system connectivity, automation, and AI capability adoption
Ensure compliance with internal standards, technology governance, and regulatory requirements
Provide leadership within a highly collaborative and technical environment
Support development of team capabilities in integration and AI-enabled workflows
Share knowledge and best practices across WFM and technology teams
Foster strong working relationships across multiple stakeholders
Contribute to a culture focused on innovation, accountability, and continuous improvement

Requirements

Deep understanding of WFM platforms, enterprise systems integration, and cloud-based technology environments
Hands-on involvement in technical design, implementation, and operationalization of AI-enabled capabilities
Works across multiple systems, business units, and stakeholder groups
Balances strategic planning with execution responsibilities
Provides expertise on integration architecture, data workflows, and AWS AI capability enablement
Influences technology and operational decisions through practical delivery experience
Undergraduate degree or equivalent experience
5+ years in WFM technology, systems integration, AI enablement, or a related field
Hands-on experience with AWS AI capabilities, cloud-based integrations, or AWS-related contact centre technologies
Experience with WFM platforms (e.g., NICE, Verint, Amazon Connect, etc.) and their integration into broader enterprise environments
Knowledge of API integrations, data flows, cloud connectivity, and system architecture
Experience with data tools or scripting languages (e.g., SQL, Python) is an asset
Strong understanding of operational processes in a contact centre environment
External experience implementing AI or cloud capabilities in production environments is strongly preferred
Experience in financial services or regulated industries preferred

Skills

AWS AI capabilities
Cloud integration
WFM platforms
System integrations
Data flows
Workflow enhancements
Cross-platform connectivity
API integrations
Data workflows
SQL
Python

Location

Toronto, Ontario, Canada

Work Type

Full-time

Experience Level

5+ years

Education Level

Undergraduate degree or equivalent experience

Salary/Compensations

$96,900 - $136,800 CAD

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Training programs
Competitive benefits plan

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.
Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health.
It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Equal Opportunity

TD is committed to providing fair and equitable compensation opportunities to all colleagues.
Growth opportunities and skill development are defining features of the colleague experience at TD.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview.
We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.
In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.
No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.