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About the Role

Findigs is seeking a Customer Success Manager to own the post-sale relationship for a portfolio of accounts. This high-impact role focuses on driving platform adoption, demonstrating ongoing value, and building durable client relationships. You will balance high-touch problem-solving with efficient, AI-enabled processes, contributing to one of Findigs’ fastest-growing areas with strong opportunities for professional growth.

Responsibilities

Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve their desired outcomes on the Findigs platform.
Proactively identify opportunities to improve account management through AI and automation, and help pilot new tools or workflows.
Actively manage Net Revenue Retention (NRR), identify and pursue expansion opportunities in partnership with sales, build business cases for upsells, and track revenue risk/opportunity.
Lead quarterly business reviews (QBRs) with client stakeholders to share insights, demonstrate value, and align on future goals.
Proactively monitor account health and product usage to identify at-risk signals and manage churn or expansion opportunities.
Build multi-threaded relationships across client organizations, understand their business models, and connect Findigs outcomes to client KPIs.
Collaborate with the Customer Success team on portfolio strategy, providing account-level insights to shape priorities.
Capture client feedback and channel it into product feedback loops, acting as a voice of the customer.
Contribute to evolving Customer Success playbooks and processes by sharing insights from daily account work.

Requirements

3+ years of experience in a customer-facing role (e.g., Customer Success, Account Management), preferably in B2B SaaS, proptech, or outsourced operations environments.
Exceptional written and verbal communication skills, with clear, empathetic, and efficient correspondence abilities, including with senior client stakeholders.
Strong technical aptitude and ability to learn new software quickly.
Strong AI proficiency; comfortable using AI tools for efficiency and able to build simple automations or workflows.
Experience with CRMs (e.g., Salesforce, HubSpot) and/or customer support platforms (e.g., Zendesk, Intercom, Jira).
Strong problem-solving skills and ability to independently manage a full portfolio of accounts, prioritizing effectively.
Comfort operating in the unstructured, fast-paced environment of a high-growth startup with a proactive, builder mindset.
Bachelor's degree or equivalent practical experience.

Skills

Customer Success
Account Management
B2B SaaS
Proptech
AI proficiency
CRM
Salesforce
HubSpot
Zendesk
Intercom
Jira
Problem-solving
Communication

Location

NYC-based
Remote (East or West Coast)

Work Type

Hybrid (NYC office 3-4 days/week)
Remote

Experience Level

3+ years

Education Level

Bachelor's degree or equivalent practical experience

Salary/Compensations

$120,000 - $150,000 a year

Benefits

Equity compensation package

About the Company

Findigs is on a mission to make renting work for all of us by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience.
The company has raised $78M in funding from investors behind companies like Affirm, Gusto, and Uber.
Findigs is aiming to double its impact this year and is looking for builders, thinkers, and problem-solvers to help scale the business.
The company is modernizing one of the most essential industries.

Equal Opportunity

As an equal opportunity employer, all applicants will be considered solely based upon merit and directly relevant professional competencies.