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About the Role

Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.

Responsibilities

• Operate guest services, including resolving guest complaints, responding to service requests, and managing reservations via the hotel's computer system.
• Answer hotel telephones courteously and efficiently.
• Maintain a "can-do" and "guests first" attitude.
• Collaborate with the hotel team to ensure exceptional guest experiences.
• Attend scheduled training sessions.
• Ensure adherence to guest and associate security and emergency procedures.
• Abide by established procedures for hotel accounting, credit control, financial transactions, and cash security.

Requirements

• Previous hotel Guest Service experience strongly encouraged.
• Willingness to work varied shifts including AM/PM/Overnight, weekends, and holidays.
• Strong command of the English language (speaking, reading, writing).
• Strong organizational skills.
• Ability to multi-task and work independently.
• Ability to stand for long periods.
• Excellent people skills, listening skills, and an energetic personality.
• Meet/exceed customer and team expectations with a desire to satisfy needs in a fast-paced environment.
• Basic computer skills (Microsoft Word, Excel, Internet Explorer).
• Cash handling experience strongly desired.
• Ability to lift, pull, or carry items weighing approximately 50 pounds.

Skills

• Interpersonal skills
• Computer aptitude
• Communication
• Organizational skills
• Customer service orientation
• Bilingual ability is a plus

Education Level

• High School Diploma or Equivalent