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About the Role

The Advisory Operations Specialists are the primary contact for all operational needs regarding managed accounts, including our flagship advisory platform, AdvisorEnterprise. As a member of the Advisory Operations team at Kestra, you will be held to the highest customer service standards.

Responsibilities

• Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork.
• Form relationships with our top firms.
• Empower advisor success through reinvention, advocacy, and integrity.
• Become an expert on our flagship managed account platform, AdvisorEnterprise, as well as our other advisory platforms.
• Assist advisors and their staff with questions regarding advisory operational policies and procedures via phone and email queues.
• Work closely with our partners at Envestnet.
• Train advisors and staff on managed account platforms with an emphasis on Envestnet.
• Help advisors implement a unified management strategy through access to third party money managers and a full suite of resources to build, manage and implement investment solutions.
• Maintain log of communication with field, custodians, and vendors via Salesforce.
• Act as operational primary point of contact for Advisor Enterprise and other advisory products within Kestra.
• Stay informed of updates to policies and procedures that relate to our managed account platforms.
• Ensure a full understanding of managed account enhancements before release to the field.
• Review and promote new managed accounts.
• Review and approve service requests to ensure instructions are logical and compliant, and transactions are executed correctly.
• Monitor all service requests daily to ensure action is being taken when appropriate (release accounts for investing, approve check requests, process journals, for example).
• Work with Cashiering department to monitor deposits and withdrawals.
• Master the internal systems that Kestra uses including AdvisorComplete, Envestnet, Laserfiche, FCCS’s FBSI system, Wealthscape, Salesforce, RevPort and other custodial sites.
• Back up Operations department by processing new accounts and maintenance items as needed.
• Partner with service team members to ensure a seamless and effortless client experience.
• Other tasks may be assigned depending on department volumes.

Requirements

• High School graduate or equivalent.
• College degree or equivalent industry related experience preferred.
• Financial services industry experience preferred.
• Call center experience a plus.
• Proficiency with Microsoft office products including Word, Excel, Outlook, and PowerPoint.
• Knowledge of Internet and ability to research and retrieve information.
• Understanding of Company, departments, and team’s role in the organization.
• Ability to interact well with internal and external customers.
• Strong oral and written communications skills.
• Strong problem solving skills.
• Strong organizational skills and ability to prioritize tasks.
• Attention to detail.
• Ability to multi-task and adjust to changing priorities in a fast-paced environment.
• Maintain a positive attitude.
• May be required to work overtime, as necessary.
• Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra.
• Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Skills

• AdvisorEnterprise platform
• Envestnet
• Salesforce
• AdvisorComplete
• Laserfiche
• FCCS’s FBSI system
• Wealthscape
• RevPort
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint

Experience Level

• 1 year of service with Kestra (for internal applicants)
• 1 year service in current role (for internal applicants)

Education Level

• High School graduate or equivalent
• College degree or equivalent industry related experience preferred

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k)
• health insurance
• a competitive benefits package
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

About the Company

• Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service.
• We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support.
• Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
• Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them.
• We do that by living our values: Serve, Make it Happen, and One team.

Equal Opportunity

• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.
• Kestra Financial prohibits any such discrimination or harassment.