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About the Role

Aimé Leon Dore is seeking a proactive Assistant Store Manager to support the Store Manager in managing and developing the team, driving brand awareness, and ensuring an exceptional customer experience.

Responsibilities

• Assist in overseeing all store functions including inventory management, visual merchandising, and daily reporting while ensuring compliance with company procedures and policies.
• Work with the Store Manager to strategically recruit, train, and manage to ensure the successful day-to-day operations and customer experience, maximising functions within the Retail team.
• Exhibit excellent organisational skills to effectively plan and execute short-and long term projects aligned with global strategy.
• Optimise store performance through continuous evaluation of existing processes and implement change where necessary.
• Oversee all aspects of performance development to create an inspired and motivated working environment.
• Demonstrate an authentic, best-in-class approach to customer satisfaction whilst role modelling for the team on best practices aligned with company guidelines.
• Hold employee touchbases, evaluations and disciplinary reviews as needed.
• Ensure the store remains clean and presentable at all times (cleanliness, smell, sound & appearance).
• Provide continuous guidance and feedback to help others strengthen specific knowledge/skill areas.
• Ensure team scheduling is done in a timely manner adhering to employee contracted hours with any concerns addressed with the Store Manager.
• Uphold retail dress code, assisting the Store Manager.
• Help manage the overall store operation and environment to achieve sales, service, experience and customer satisfaction goals.
• Uphold company standards through strong leadership, mentorship, and overall communication to the wider team.
• Continuously look to add to the brands community within the space through great customer experience led initiatives, maintaining good client relationships.

Requirements

• Minimum 2 years’ experience in retail management.
• Proficient in Microsoft Office products and retail business systems.
• Proven ability to build, lead and motivate high performing teams.
• Anticipatory and ability to take initiative with keen attention to detail.
• Excellent communication, collaboration, and delegation skills as well as good decision-making abilities in high pressure situations.

Experience Level

• Minimum 2 years’ experience in retail management

Education Level

• Bachelor’s Degree preferred

About the Company

• Aimé Leon Dore is seeking a pro-active Assistant store Manager, reporting directly to the Store Manager.