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About the Role

We are hiring a Customer Success Manager to partner with Revin's largest and most complex enterprise accounts. This is a high-touch role centered on structured implementation, disciplined rollout execution, ongoing relationship management, and account expansion. You will work with multi-location home services businesses and guide those customers through a rigorous adoption process, shape implementation plans that reflect their operational realities, and ensure they realize measurable value on a defined timeline. This role reports into the Head of Customer Success.

Responsibilities

Own the end-to-end relationship with enterprise customers as they implement and expand Revin across locations, brands, and teams.
Lead structured onboarding and implementation planning, coordinating contract milestones, rollout waves, operational priorities, and cross-functional dependencies.
Run a call-heavy cadence with customers, driving product understanding, sharing best practices, and moving deployments forward against defined milestones.
Partner with customers to document workflows, business requirements, and edge cases, then translate that context into clear internal specifications for Revin's product and forward-deployed teams.
Work closely with forward-deployed engineers and technical teams to ensure customer needs are reflected in agent configuration, implementation plans, and product improvements.
Guide customers through the adoption of Revin across voice, SMS, and email channels, with a strong focus on operational quality, compliance, and customer trust.
Travel to customer sites approximately 1-2 times per month for day trips or short overnight visits.
Support a customer portfolio that ranges from sophisticated enterprise organizations to operators adopting modern AI tooling for the first time.

Requirements

Approximately 3 to 6 years of experience, ideally in customer success, account management, implementation, sales, or another customer-facing function within a fast-moving environment, ideally at a high growth B2B SaaS, AI, or tech company.
Highly personable, direct, and grounded, with a low-ego, high-accountability approach to your work.
A quick learner who is comfortable operating from first principles.
Assertive and clear without being performative or over-polished.
Genuinely energized by working with real-world operators and physical-world businesses, not only traditional software buyers.
An excellent communicator who can build durable trust with demanding customers and navigate a wide range of personalities and business contexts.
Organized, process-oriented, and rigorous about follow-through.
Bonus: prior startup experience or time in a highly unstructured environment.
Bonus: a background in sales or another role that required strong live-conversation judgment.
You require a fully mature, rigid operating environment with predefined answers for every situation.
You prefer highly formal enterprise settings over direct, hands-on engagement with operators.
You are uncomfortable with change, ambiguity, or holding multiple responsibilities simultaneously.
You find it difficult to build rapport with practical, results-focused business owners.

Skills

Customer Success
Account Management
Implementation
Sales
B2B SaaS
AI
Tech
Communication
Organization
Process-oriented

Location

New York City

Work Type

Full-time
On-site

Experience Level

3-6 years

Salary/Compensations

Base: $110,000-130,000
Variable Comp: $40,000
OTE $150,000-170,000

Benefits

Unlimited PTO
Fully covered medical (employee cost: $0)
401(k) matching
Lunch and dinner provided in office
Gym membership stipend
Clear Travel Pass
Tech equipment
Mentorship pairing with a Revin advisor or investor
Relocation assistance
Meaningful equity package
Significant upside through early ownership and career growth

About the Company

Revin's mission is to bring superintelligence to the built world.
Millions of operators across Home Services, Construction, and Remodeling have been underserved by prior generations of technology.
We believe AI represents the most significant platform shift in a generation, and that the meaningful work lies in the thoughtful, context-aware application of that technology to real-world operations.
Revin provides operators with an end-to-end system of intelligence to automate and scale revenue.
Our modular product suite spans Scheduling, Appointment Management, Membership Management, Inside Sales, Revenue Capture, Marketing, and Funnel Optimization.
Today, over $2.3B in customer revenue runs on Revin, making us the leading AI partner for enterprise operators.
Our customers include Sears Home Services, Astara Capital, Del Air, Long Home Remodeling, ImproveIt Remodeling, and Sage Home, among others.