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About the Role

As the sole People & Culture representative, you will be the main point of contact for employee experience, people development and benefits, while providing support across our strategic people & talent initiatives. This role is ideal for candidates with an “HR/People Generalist” background and a varied skillset, who relish the opportunity for growth and development. This is a hands-on People role — in the same week you might be updating time-off balances, coaching a Team Lead, and planning our company retreat.

Responsibilities

Plan and support company-wide culture initiatives including retreats, recognition programs, celebrations, surveys and other employee engagement activities
Facilitate and support in the delivery of company All-Hands meetings and Lunch & Learns
Gather employee feedback through formal and informal channels, identify trends, and recommend improvements that strengthen our workplace culture
Own and execute on the entire employee lifecycle – From onboarding to offboarding and everything in between
Own and manage our HRIS, HiBob, including data updates, reporting requests, and platform customizations
Drive our end-to-end employee recruitment lifecycle and early career support initiatives (Graduate & Co-Op programs)
Manage our Canadian and US benefits plans through our broker and respective providers
Support time tracking activities including managing time off balances, requests, approvals and updates
Partner with our Team Leads on their team management coaching needs
Own the end-to-end performance process including facilitating reviews, bonus calculations and designing and implementing growth and/or remedial strategies
Manage day-to-day employee relations matters, partnering with leadership on complex or escalated cases
Support the company Learning & Professional Development outcomes through engagement and completion monitoring of third-party platforms
Research & evaluate new learning & development opportunities to suit our company direction & strategy
Maintain and refresh our job levelling and salary banding frameworks using market benchmarking data, in partnership with leadership
Assist in the review, risk assessment and maintenance of our compliance documents, including contracts, policies and work eligibility requirements
Support our people strategy and provide input and advice to our leadership team
Other relevant people, culture & talent duties and initiatives will be assigned as required

Requirements

7 years' progressive HR/People Operations experience with no less than 3 years in a senior generalist/people leadership capacity, ideally in the technology and/or consulting industries
Demonstrated experience with strategic planning input, including role design and reward framework application
Ability to manage multiple competing priorities across various stakeholders
Excellent analytical and problem-solving skills
Excellent communication and interpersonal skills
Excellent organisation skills and the ability to meet strict deadlines
Ability to work independently and as part of a team in a fast-paced environment

Skills

HRIS
Benefits administration
Recruitment
Performance management
Employee relations
Learning & Development
Compliance
Strategic planning
AI tools

Location

Canada
United States

Work Type

Permanent
Full-time
Remote First
Flexible work hours

Experience Level

Senior generalist/people leadership capacity

Education Level

Further education certification/qualification or equivalent experience in a HR or Business Management field

Benefits

Comprehensive benefits package
Considerable paid time off including vacation days, wellness days, and additional leave options

About the Company

A 2-time Top 100 Best Workplaces in Canada and 4-time Great Place to Work® Certified company, Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US non-profits, including professional associations, unions, regulatory bodies and non-governmental agencies.
Bursting Silver has staff across Canada and the United States, and we pride ourselves on our unique culture and having fun while we work!
We look for team members who have a passion for people, technology, are driven by providing exceptional service, and love to find creative solutions to solve tough problems.
Our people provide client support across AI products, web-based applications, IT strategy, mobile applications, business analysis, project management, data migrations, system upgrades and application support.

Equal Opportunity

All recruiting decisions remain human-made to ensure each candidate receives an equal opportunity for context-based evaluation.