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About the Role

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Responsibilities

• Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
• Manages basic pricing within established guidelines to maintain margin goals.
• Coordinates non-stock procurement and logistics to meet customer needs.
• Handles payments securely, including credit card, check, and cash transactions.
• Identifies stock products and recommends comparable alternatives to support customer requirements.
• Ensures service commitments through proactive coordination and follow-up.
• Maintains accurate records and documentation for transactions and procurement activities.
• Guides and trains junior associates to promote teamwork and dependable performance.

Requirements

• HS Diploma or GED strongly preferred.
• Generally 2-5 years of experience in area of responsibility.
• Ability to manage procurement processes and coordinate logistics.
• Strong organizational skills for handling multiple priorities.
• Demonstrates leadership qualities through mentoring and guidance.
• Proficient in order management systems and basic reporting tools.

Skills

• Inside sales
• Customer service
• Procurement processes
• Logistics coordination
• Organizational skills
• Leadership
• Order management systems
• Basic reporting tools

Experience Level

• 2-5 years

Education Level

• HS Diploma or GED

About the Company

• White Cap and its affiliates serve as a one-stop shop, providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing products, and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, infrastructure, and residential end markets.
• White Cap operates approximately 500 branches across North America with more than 11,000 employees supporting approximately 200,000 customers.
• For more information about White Cap, visit about.whitecap.com.