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About the Role

PNC is seeking to transform its Retail Lending Business, and as a Product Owner II, you will play a critical part in this journey. You will lead the discovery and delivery of customer and employee experiences across the Retail Lending portfolio. We are seeking candidates who are passionate about customer experiences, driving innovation through technology, product strategy and have a track record of delivering results.

Responsibilities

• Collaborate with the Senior Product Owner and Business Stakeholders to understand the vision, roadmap, features and releases for customer journeys.
• Facilitate customer research, designs, prototypes, and other exploration activities.
• Define, refine, accept, and prioritize stories according to business value, risk, stakeholder priorities, and complexity.
• Own and maintain one scrum team’s backlog to streamline execution.
• Partner with BSAs, Tech Leads and Scrum teams to execute upon this work.
• Participate in program and team events including quarterly planning, demos, daily scrums, sprint planning, sprint review, and retrospectives.
• Manage activities for completion and proper documentation of business requirements and validate metrics as appropriate for methodology and Enterprise controls.
• Owns the vision and the definition of the product.
• Serves as the voice of the customer.
• Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
• Accountable for the creation of and the integrity of the product backlog.
• Prioritizes and leads grooming of the product backlog.
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog.
• Serves as the primary point of contact for questions from the team(s).
• Accepts delivery of working product from the Scrum Team(s).
• Reviews and validates Scrum Team(s) working product.
• Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

Requirements

• Must be self-directed with strong analytical, problem-solving, negotiation, written and verbal communication skills.
• Has good business sense and technical foundation to establish priorities and appropriate tradeoffs for system functionality and performance.
• Will work with the team with a MVP philosophy to deliver frequent, reliable, desirable and scalable software solutions.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Skills

• Accountability
• Customer Solutions
• Data Visualization
• Prioritization
• Scrum
• User Experience (UX) Design
• Agile Development
• Business Acumen
• Design Thinking
• Innovation
• Interpersonal Relationships
• IT Standards, Procedures & Policies
• Managing Multiple Priorities
• Matrix Management
• Organizational Leadership
• Planning and Organizing
• Solutions Development

Location

• Pittsburgh, PA
• Philadelphia, PA
• Wilmington, DE
• Washington, DC

Work Type

• In-office

Experience Level

• 3+ years of relevant / direct industry experience

Education Level

• Bachelors

Salary/Compensations

• Base Salary: $75,000.00 – $150,000.00
• This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service

About the Company

• At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.
• We are all united in delivering the best experience for our customers.
• We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
• PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
• For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders.
• We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments.
• Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work.
• Being a great place to work means we are making a lasting difference for everyone we serve.

Equal Opportunity

• PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
• At PNC we foster an inclusive and accessible workplace.
• We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.