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About the Role

As a Fulfillment Associate, Document Management for Wolters Kluwer’s CT Corporation, you will provide superior service by analyzing customer requests, ensuring compliance and accuracy, resolving issues, and communicating progress. You will support the Service of Process (SOP) function by receiving, processing, and scanning documents sent to the office in our capacity as a registered agent.

Responsibilities

• Fulfill orders for internal and external customers by scanning and processing documents.
• Assist Process Servers in the completion of service for CT’s Registered Agent function.
• Research legal documents.
• Resolve or escalate issues.
• Follow requests through to completion.
• Communicate progress to customers and internal teams.
• Navigate quickly between multiple processing systems and databases.
• Contribute to customer satisfaction and organizational success.
• Participate in process improvement programs, best practices, and occasional special projects.
• Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.

Requirements

• High School diploma or equivalent.
• Prefer some college.
• 1+ years customer service experience.
• Prefer experience in retail, hospitality, or office environment.
• Good typing skills (30 wpm.).
• Experience with ERP systems and databases preferred.

Skills

• Order Entry Systems: Proficiency in using order entry software.
• Attention to Detail: Ability to maintain accuracy in order processing.
• Customer Service: Basic understanding of customer service principles.
• Communication: Effective verbal and written communication skills.
• Time Management: Ability to manage time and prioritize tasks.
• Team Collaboration: Willingness to work collaboratively with team members.
• Documentation: Ability to maintain and organize operational documents.

Location

• Albany, NY

Work Type

• Onsite
• Full-time

Experience Level

• 1+ years customer service experience

Education Level

• High School diploma or equivalent
• Some college preferred

Salary/Compensations

• $25,200.00 - $42,300.00 USD

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave
• Matching 401k
• Generous PTO

About the Company

• Wolters Kluwer is a dynamic global technology company that makes a difference every day.
• We provide expert software and information solutions that the world’s leading professionals rely on.
• We help to advance sustainability, health, justice, prosperity, and commerce around the world.
• Wolters Kluwer reported 2025 annual revenues of €6.1 billion.
• The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.
• Our mission is to empower our professional customers with AI-powered solutions to make critical decisions, achieve successful outcomes, and increase productivity.
• We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology.
• Nearly 70% of our digital revenues come from AI-powered solutions.
• We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms.
• With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services.

Equal Opportunity

• We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.
• All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.