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About the Role

The Royal Ontario Museum (ROM) is seeking an engaging and service-oriented Program Assistant to support the delivery of public programs within the Community Engagement and Lifelong Learning team. This role helps activate the museum as a welcoming space for community connection and lifelong learning by supporting talks, workshops, and community-focused events. You will ensure programs run smoothly while creating an inclusive and welcoming experience for visitors.

Responsibilities

Deliver a welcoming and organized entry experience for program attendees by scanning or collecting tickets, confirming guest lists, and directing visitors to program locations.
Support the successful delivery of ROM public programs by assisting with day-of logistics, including signage setup, room preparation, materials coordination, and guiding speakers or facilitators.
Create an inclusive and positive visitor experience by responding to questions, addressing concerns, and helping ensure programs run smoothly for diverse audiences.
Assist with operational coordination of programs by managing materials, supporting program facilitators, and helping coordinate event logistics such as food deliveries and room readiness.
Provide administrative support to the Community Engagement and Lifelong Learning team, including conducting research and environmental scans, assisting with document preparation, and supporting program planning tasks.
Collaborate with program coordinators and team members to ensure programs are delivered efficiently and reflect ROM’s commitment to accessible and engaging learning experiences.

Requirements

Completion of at least one year of post-secondary education in a related field such as education, museum studies, community engagement, arts administration, or a similar discipline.
Minimum two years of experience in a customer-facing or public-facing role, with demonstrated ability to provide welcoming and responsive service to diverse audiences.
Ability to work both independently and collaboratively in a fast-paced environment while managing multiple operational tasks.
Excellent problem-solving and organizational skills, with the ability to respond calmly and effectively to operational or visitor-related issues during programs.
This position requires that you maintain minimum availability to work one weekday during Museum operating hours throughout the year, Saturdays and Sundays, as well as occasional weeknights, and one additional weekday during peak periods as defined by the museum.
All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.
All hiring decisions are made by human reviewers.
All candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

Skills

Strong interpersonal and communication skills, with the ability to interact effectively with visitors of diverse ages, backgrounds, abilities, and language fluency.
Proficiency with Microsoft Office applications, particularly Outlook and Excel.
Multilingual skills are considered an asset, particularly languages commonly spoken in Ontario communities such as Mandarin, Cantonese, Punjabi, Urdu, Tagalog, Spanish, Portuguese, Arabic, or American Sign Language.

Location

Toronto, ON

Work Type

Part-time Contract
Onsite

Experience Level

Minimum two years of experience

Education Level

At least one year of post-secondary education in a related field

Salary/Compensations

$26.60 - $30.41

Benefits

Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends.
We champion inclusive community programs and connections through diverse experiences.
Continuous learning: At ROM, expertise and continuous skill development are paramount.
Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction.
We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation.
We value new ideas and collective problem-solving.
Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

About the Company

Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America.
At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement.
As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces.
We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
We seek passionate, dynamic team members who embody our mission and values.

Equal Opportunity

At ROM, we embrace diversity in our exhibits, communities, and teams.
We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.
We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process.
ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.