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About the Role

Provides world-class service to physicians, nurses, administrative personnel, and field sales representatives regarding questions related to Allergan’s aesthetic websites. Handles calls involving minor troubleshooting, site navigation, and account migration to Allergan’s brand portal and eCommerce sites. Supports field representatives with onboarding and registration for the eCommerce platform.

Responsibilities

• Responsible for provisioning doctors and their staff to use Direct.
• Assist field reps with onboarding and registration for our eCommerce platform.
• Provide ongoing support for any eCommerce-related questions or issues that may arise for physicians and their staff.
• Act as a liaison between the customer and our IT teams.
• Proactively highlight the benefits of each program and optimize the benefits available to the customer regarding all applicable sites.
• Serve as the first point of contact for technical support requests from Allergan Aesthetics Sales Representatives.
• Provide clear, customer-focused communication to end users regarding issue status, resolution steps, and expected timelines.
• Document incidents, troubleshooting steps, and resolutions accurately in the ticketing system.
• Escalate complex or unresolved issues to the appropriate technical teams.
• Follow standard operating procedures, service-level targets, and security/compliance requirements.
• Identify recurring issues and contribute to process improvements, knowledge base articles, and self-service content.

Requirements

• Demonstrate the ability and skill to meet and maintain all goals
• Experience working with Microsoft Office Suite
• Attention to detail
• Ability to adapt to changing processes
• Multi-tasking and organizational skills

Skills

• Medical device or pharmaceutical experience
• Experience supporting field sales
• Microsoft 365
• SAP
• VPN
• MFA
• CRM systems
• Device management tools
• Salesforce

Work Type

• full-time

Education Level

• High school diploma
• Associate or bachelor’s degree

Salary/Compensations

• USD 16 - USD 29.8 - hourly

About the Company

• At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
• Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
• Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
• For more information, visit https://global.allerganaesthetics.com/.
• Follow Allergan Aesthetics on LinkedIn.

Equal Opportunity

• AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
• Equal Opportunity Employer/Veterans/Disabled.
• US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
• US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html