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About the Role

We are seeking a dynamic and engaging Case Manager with experience supporting formerly homeless, mentally ill single adults in a supportive housing setting. This role focuses on helping clients stabilize their lives, maintain housing stability, and achieve physical, emotional, vocational, educational, and social goals, using strong clinical knowledge and experience addressing mental illness, substance use, legal/criminal justice, and medical issues. The ideal candidate is passionate about helping others, is a proactive and creative problem solver, and works effectively both independently and as part of an interdisciplinary team.

Responsibilities

Provide integrated counseling and case management services that effectively engage residents and promote health and wellness, personal growth, and housing stability.
Collaborate with residents in the development of client-centered, recovery-oriented service plans that identify short and long-term goals.
Utilize a harm reduction approach to support a diverse caseload of formerly homeless individuals around issues of mental health and substance use.
Make referrals and serve as a liaison with various care coordination agencies, health, and mental health providers, substance use programs, and employment providers to secure services.
Actively engage residents through regular apartment visits, community outings, and escorts to appointments as needed.
Develop safety plans for residents and work with the team to de-escalate clients and collaboratively manage crises as they arise.
Assist in the development and implementation of groups and programs that are appropriate for the resident's needs and foster an inclusive, respectful community.
Develop and maintain confidential records for each resident according to the mandated schedule documenting all relevant interventions and assessments as well as correspondence with collateral services.
Collaborate with the Leasing and Compliance team to ensure housing stability.
Participate in staff and clinical meetings and individual supervision to ensure best practices in the performance of role responsibilities.
Participate in a robust training program that includes training in evidenced-based models to ensure the highest level of service is provided to clients.
Perform other job-related functions, as assigned.

Requirements

Must have a valid Food Handler’s License, or the willingness and ability to obtain one within six (6) months of hire, is required.
Ability to work independently as well as a member of an interdisciplinary team.
Highly organized and able to manage a diverse caseload of clients with diverse needs.
Able to work well under pressure including in crisis situations and able to be flexible with work schedule when necessary.
Track record of proactive, strength-based work with individuals and families.
Experience with ETO, or other electronic case management systems.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel.
Occasionally the employee will have to lift and/or move up to 10 pounds.

Skills

Clinical knowledge and experience addressing mental illness, substance use, legal/criminal justice, and medical issues
Harm reduction approach
Motivational Interviewing

Location

Upper West Side, New York

Work Type

Full-time
Onsite

Experience Level

One year of experience working with single adults impacted by poverty, chronic homelessness, mental illness, substance abuse, and/or medical issues is required.
Experience working with evidence-based models, specifically Motivational Interviewing, is preferred.
Knowledge of a mental health, substance using, or chronically homeless population is preferred.

Education Level

BA/BS from an accredited school is required, preferably in a related field, such as social work, sociology or psychology
Master's degree from an accredited school is preferred.

Salary/Compensations

$27.47 - $32.97 hourly

About the Company

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
Lantern was also recognized as a Top 2025 Workplace by City & State New York—a great place to do meaningful work with people who care!
This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.

Equal Opportunity

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.