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About the Role

AAA Northeast is seeking a Member Service Counselor – Registry to provide sales and service to members in areas of membership, reservations, and other branch products and services. In select states, you will provide registry services, ensuring compliance with state regulations. The role involves achieving sales and referral standards, recommending club products and services, and embodying the club's mission and values.

Responsibilities

Develop comprehensive knowledge of AAA Northeast products and services to promote sales of memberships, upgrades, auto-renewal, and digital membership.
Promote the AAA credit card program, business line referrals, and other club initiatives using technology and product knowledge.
Make changes to existing memberships and assist members with any issues that may arise.
Deliver accurate and timely information to members regarding club products/services.
Maintain department standards for servicing members in-person and over-the-phone.
Support club partnerships such as Registry Services and TSA.
Provide registry and/or TSA services in select locations, handling confidential documents, processing information, and inputting data into systems.
Perform services including license/ID renewals and registration renewals.
Review applications and forms for completeness in compliance with laws, rules, regulations, and standards.
Provide assistance to members for accommodations and points of interest, including mapping, routing, and making hotel and car reservations.
Promote and assist members with International/InterAmerican driving permits, passport photos, foreign currency, theme park tickets, entertainment tickets, and other club products.
Consistently meet and/or exceed minimum member satisfaction scores and other related position goals.
Educate members on all benefits and KPIs through the five-diamond process and cross-selling techniques while maintaining a positive member experience.
Stay updated on all promotions and initiatives in the branch to recognize opportunities for improving overall branch performance.
Act as a liaison with other departments, including Travel, Insurance, Membership, Finance, IT, and Member Relations, to coordinate and gather information.
Perform job duties according to department policies, procedures, and practices within the scope of authority, adhering to all club/department safety protocols.

Requirements

High School Diploma or GED Required
Customer Service with a focus in Sales Required
Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required
Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required

Skills

Sales
Customer Service
Registry Services
TSA Services
Membership Sales
Cross-selling

Location

Garden City, NY 11530

Work Type

Full Time

Education Level

High School Diploma or GED

Salary/Compensations

$23.00 - $25.85 Hourly

About the Company

AAA Northeast is continuously innovating to create the best experiences for members.
Rated a top employer and best place to work across the Northeast year over year.
Committed to giving back to the community.
AAA Northeast's mission is helping and serving as a way of life.
A resilient and reliable brand for over a century.

Equal Opportunity

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees.
We are an equal opportunity employer.
We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.
We thrive when our team members bring their whole selves to work.