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About the Role
Vendelux is seeking an Account Manager to manage a complex book of business within a high-growth B2B SaaS company. This role is crucial for shaping Customer Success and driving retention by turning at-risk accounts into long-term champions in a fast-paced, high-accountability environment.
Responsibilities
- Function as a true account manager across the full customer lifecycle, including onboarding, enablement, renewals, upsells, and negotiations.
- Own a portfolio of accounts, managing competing priorities with urgency and precision.
- Lead structured onboarding and training programs to drive fast time-to-value and long-term product adoption.
- Run proactive meeting campaigns and renewal processes to ensure account engagement.
- Negotiate renewals and expansions, demonstrating clear ROI.
- Drive retention through creative and persistent approaches, including LinkedIn messages, in-person visits, and involving leadership.
- Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes.
- Contribute to community building through webinars, case studies, and events.
Requirements
- 5+ years of experience in Customer Success, Account Management, or a hybrid role, preferably at a B2B SaaS or high-growth tech company.
- Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations.
- Ability to thrive in a fast-paced environment managing multiple high-priority accounts simultaneously.
- Relentless approach to retention, demonstrating creativity and persistence.
- Comfortable traveling to meet customers in person and building face-to-face relationships.
- Highly accountable self-starter.
- Strong communicator capable of navigating difficult conversations with customers and internal stakeholders.
Skills
- Account Management
- Customer Success
- B2B SaaS
- Negotiation
- Onboarding
- Renewals
- Upsells
- Retention Strategies
- Relationship Building
- Communication
Location
- NYC headquarters
Work Type
- Hybrid onsite
- Full-time
Experience Level
- 5+ years
Salary/Compensations
- Competitive base salary and bonus
Benefits
- Healthcare covering medical, dental and vision
- Work from our NYC HQ
- Unlimited PTO
- Two company-wide shutdowns (July 4th week and Christmas – New Years week)
About the Company
- Vendelux is building the category-defining platform for event marketing intelligence, bringing transparency and performance to the space.
- Our platform powers thousands of event decisions with proprietary, AI-driven insights.
- We foster a robust ecosystem of event organizer partnerships for data sharing and insights.
- Vendelux Meetings extends our platform by using AI to book 1:1 meetings between customers and prospects.
- Founded in 2021, Vendelux is a Series B SaaS company backed by top-tier investors including FirstMark.
- We partner with many of the fastest-growing companies and our team includes leaders from prominent tech companies.
Equal Opportunity
- Vendelux is proud to be an equal opportunity workplace.
- We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.