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About the Role

As the clinical and advanced therapy part of UPS Healthcare, Marken reaches patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Responsibilities

• Monitor all inbound and outbound shipments daily to ensure timely delivery.
• Plan, execute, and monitor import & export shipments using the operating system “Maestro”.
• Coordinate collections, deliveries, drop offs, and recoveries with other departments, Marken Offices, agents, and drivers.
• Maintain constant communication with the Packaging Team for supply availability.
• Process and prepare temperature-sensitive shipments for Cold Chain transportation.
• Provide proper documentation to agents/drivers for shipments.
• Confirm recovery completion by matching information against the manifest.
• Provide expedited dispatch and alert the receiving agent/office.
• Notify respective departments/agents/offices of discrepancies and update Maestro.
• Confirm shipments are OK to Send and obtain Master Airway Bill (MAWB) consignment instructions.
• Define the best possible route for shipment dispatch.
• Condition shipments and update milestones in Maestro.
• Obtain airline bookings and consign the MAWB.
• Enter the Route Leg for International Flights.
• Send Alerts through Maestro.
• Coordinate with Dispatch for airline drop-offs.
• Update Maestro with all airport departures using the Daily Schedule Report.
• Handle irregularities.
• Perform additional administrative work as needed.

Requirements

• Professional experience in customer service operations, preferably in international air freight, logistics, or distribution.
• Existing knowledge and experience of the pharmaceutical and clinical trial industry is preferred.
• Commitment to quality and attention to detail.
• Strong customer focus.
• Team player, self-dependent, and motivated to succeed.
• Proficient in MS Office / Excel / Word.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Skills

• Customer service operations
• International air freight
• Logistics
• Distribution
• Pharmaceutical industry
• Clinical trial industry
• MS Office
• Excel
• Word

Work Type

• Permanent

Salary/Compensations

• $23 per hour
• $27 per hour
• $22.75 per hour to $37.00 per hour

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program
• Annual short-term and/or long-term incentive compensation programs

About the Company

• Marken is the clinical and advanced therapy part of UPS Healthcare.
• UPS is a Fortune Global 500 organization.
• UPS is a transportation and logistics leader, operating in more than 220 countries and territories.
• UPS is committed to moving the world forward by delivering what matters.
• UPS is committed to helping build safe, stronger, and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Equal Opportunity

• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
• UPS is an equal opportunity employer.
• UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.