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About the Role

The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.

Responsibilities

• Manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand.
• Offers and ensures consistent friendly customer service.
• Completes and leads cleanliness duties using standards, policies, processes and guidelines.
• Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.
• Leads and trains the handling of member concerns and resolves escalated member complaints.
• Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.
• Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.
• Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.
• Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.
• Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.
• Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively.

Requirements

• Experience leading, training and motivating teams.
• Experience exceeding individual and team sales goals.
• Remains calm under pressure and can handle stress.
• Is dedicated to meeting the expectations and requirements of both internal and external customer.
• Provides challenging tasks and assignments.
• Clearly assigns responsibility for tasks and decisions.
• Creates a climate in which people want to do their best.

Skills

• Intermediate verbal communication skills.
• Written communication skills.
• Customer service skills.
• Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).

Location

• Canada

Work Type

• Full-time

Experience Level

• Manager

Education Level

• High School Diploma

Salary/Compensations

• $42,500 - $70,000

Benefits

• Ongoing training and development
• Opportunities for advancement
• Free Fitness membership
• Group health care plans
• Fun and energetic atmosphere

About the Company

• A career that will inspire you to bring out your best Develop an impactful and rewarding career at GoodLife by bringing your passion for fitness coupled with your desire to make a difference in people’s lives! A career where you also have growth potential, competitive pay and a flexible work schedule. We are pleased to invite you to join us as we proudly continue toward our purpose to give everyone in Canada the opportunity to live a fit and healthy good life. With over 100 locations, Fit4Less is continuing to grow across Canada and we’re looking for talented and passionate individuals to take us to the next level. Join a team that’s dedicated to providing affordable fitness to all those living in Canada. Work with a team of movers and shakers that promote a healthy and well-balanced lifestyle. Motivate others and surround yourself with people who will push you to be your best every day. GYMVMT and HER GYMVMT clubs are always hiring for various positions that may be your next calling. Our Vision All kids and youth with autism and intellectual disabilities experience the joys and benefits of being active. The Part We Play GoodLife Kids Foundation enables and supports kids and youth with autism and intellectual disabilities through physical activity and fitness. canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.

Equal Opportunity

• At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
• Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites. Protect yourself: GoodLife Fitness, Fit4Less, GYMVMT, canfitpro, GoodLife Kids Foundation and REGYMEN Oxygen Yoga Fitness Studio positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, @goodlifekids.com or @regymenoxygenfitness.ca email address.