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About the Role

As the voice of TD, you’ll be passionate about understanding our customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound calls. You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.

Responsibilities

• Strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Requirements

• High School Diploma or equivalent
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
• Must display a high professional manner, along with sound judgment, time - management and decision-making skills.
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
• Digital literacy across a broad range of devices (e.g., Desktops, laptops, headsets, etc.)
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.
• Previous collection, credit experience and or call center and banking experience is an asset
• Ability to work both independently and as part of a team.

Skills

• Customer Service
• Problem Solving
• Communication
• Time Management
• Decision Making
• Multitasking
• Digital Literacy
• Flexibility
• Resilience
• Positive Attitude

Location

• London, Ontario, Canada

Work Type

• Hybrid
• Onsite (for training)

Experience Level

• Entry Level

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $47,200 - $66,600 CAD

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs

About the Company

• TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches.
• Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
• More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
• Our purpose to enrich the lives of our customers, communities, and colleagues, and this underscores how we approach innovation and the capabilities we’re developing to shape the future of banking.
• We are committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
• We are dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Equal Opportunity

• TD is committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
• We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.