Client Service Associate / Sr. Client Service Associate at Wealth Enhancement Group | Deer Park, United States | Rezi

Client Service Associate / Sr. Client Service Associate at Wealth Enhancement Group

Client Service Associate / Sr. Client Service Associate

Wealth Enhancement Group · Deer Park, United States

3 weeks ago

Client Service Associate / Sr. Client Service Associate

Wealth Enhancement Group · Deer Park, United States

22 days ago
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About the Role

This role delivers personalized support to help clients achieve their financial goals, fostering trust and long-term relationships with clients while supporting key operational functions of the advisory team.

Responsibilities

  • Greet clients and ensure the office is clean and welcoming
  • Schedule meetings with product vendors and sponsors
  • Manage and distribute mail; coordinate overnight mail deliveries
  • Order office marketing materials and printer supplies; coordinate printer maintenance with vendors and technology teams
  • Ensure accurate completion of paperwork and system setup for prospects and new clients
  • Follow up on transfer of funds from surrendering companies
  • Maintain the CRM database and client files, including filing, copying, and data input
  • Research and resolve issues with the Broker/Dealer, WEG Operations, and vendors
  • Record incoming assets using the appropriate blotting tool
  • Engage with clients to understand their personal history and financial needs
  • Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs)
  • Communicate with clients to clarify requests, determine required actions, resolve issues, and manage processes such as death claims
  • Collaborate with clients' tax or legal counsel on client matters
  • Gather client data and assist in preparing materials for client meetings and reviews
  • Conduct tax research, including 1099s
  • Complete review follow-up actions for clients
  • Apply knowledge of WEG’s Suitability Guidelines, operational processes, and sales model
  • Demonstrate familiarity with financial terminology and a wide range of products, including annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
  • Attend client services and company educational events, and vendor presentations as needed
  • Mentor and train Client Service Associates
  • Assist advisor team operations to streamline processes
  • Complete operational projects to support enhancements and changes
  • Communicate process and sales updates to the team
  • Participate in WEG sessions (such as Micro Monday, ATO Answers, Client Service Community, RoundTable LIVE)
  • Manage vendors according to Service Level Agreements
  • Complete other projects and duties as assigned

Requirements

  • Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
  • Minimum of 3-5 years of industry experience
  • FINRA Series 7 and 66 (or 63 and 65) required
  • Custodial experience required (Charles Schwab or Fidelity)
  • Proficiency in Microsoft Office Suite and Salesforce
  • Experience with Workday preferred
  • Excellent oral and written communication skills
  • Ability to work with deadlines, be flexible under pressure, and prioritize work
  • Demonstrated ability to train new employees
  • Flawless data recording, including buys/sells and other key information within Salesforce
  • Effective relationship building with internal and external clients
  • Strong knowledge of WEG’s sales model and industry best practices
  • Commitment to collaboration and WEG's values and brand initiatives
  • Ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems

Skills

  • Microsoft Office Suite
  • Salesforce
  • Workday
  • Financial planning
  • Investment management
  • Client relationship management
  • Data recording
  • Collaboration

Location

  • Deer Park, NY
  • On-site

Work Type

  • On-site

Experience Level

  • 3-5 years of industry experience

Education Level

  • Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field

Salary/Compensations

  • $70,000 to $80,000
  • $51,450 - $84,000

Benefits

  • Training and professional development
  • Medical, dental and vision coverage (Available to full-time employees and their families)
  • Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
  • Life and AD&D insurance – employer paid and voluntary options
  • Short-term and long-term disability, workers compensation – employer paid
  • 401k with match and profit sharing
  • Wellness programs and resources
  • Voluntary benefits, including pet insurance
  • 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
  • 12 paid holidays each year (10 pre-determined and 2 floating days)
  • Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
  • Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

About the Company

  • Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients.
  • We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach.
  • We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.
  • Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future.
  • For more information, please visit www.wealthenhancement.com.

Equal Opportunity

  • Equal Opportunity Employer, including disabled and veterans.
  • We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.