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About the Role

As a Branch Member Service Representative (MSR), you will be the face of RBFCU, providing exceptional service to members and prospective members. This role combines Teller and Personal Banker functions, engaging members to build relationships, identify needs, and educate them on products and services that will improve their financial well-being. You will also review deposit products for fraud and risk, assessing interactions to mitigate fraud losses. This position offers an opportunity to demonstrate professionalism and grow with RBFCU's Path to Promotion and award-winning Learning and Development program.

Responsibilities

Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
Process a variety of transactions in various settings including in person, video conference, drive-thru, and telephonic engagement channels.
Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
Engage members and prospective members through consultative, needs-based conversations to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
Support RBFCU sales culture and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
Perform in the capacity of Branch Reservist taking calls for the Member Service Center.
Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
Assist members and prospective members with needs that incorporate other internal departments.
Comply with applicable policies, procedures, and regulatory laws.
Qualify members, and assist with opening, updating, and closing accounts.
Maintain a current working knowledge of the RBFCU Membership and Account Agreement.
Prepare various teller reports.
Escort members into designated areas when requested.
Observe safety and security procedures, and report potentially unsafe conditions.

Requirements

High School diploma or GED
Six months of work experience (financial institution, customer service or sales experience preferred)
Must be able to work a flexible Monday through Saturday schedule
Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
Excellent communication and interpersonal skills
Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
Proficient in utilizing PC, software and other office equipment
Ability to sit or stand for extended periods of time
Good vision (correctable), hearing, and manual dexterity
Must be able to reach with hands and arms
Must be able to speak clearly

Skills

Bilingual in Spanish and English (earns additional $2.00 per hour)
Customer service
Sales
Problem-solving
Communication
Interpersonal skills

Location

Mopac branch, Austin, TX

Work Type

Full-time

Experience Level

Six months of work experience

Education Level

High School diploma or GED

Salary/Compensations

Starting at $20.00/hour
Sign-on bonus: $250 in first paycheck, $500 after 90 days, $500 after six months
Bilingual Spanish/English employees earn an additional $2.00 per hour

Benefits

401(k) with matching incentives (up to 10 percent)
Competitive pay
Medical, vision and dental benefits available from the first day of employment
Tuition reimbursement plans
Life insurance
Pharmacy discount programs
Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
Paid time off
Parental leave
Long-term disability
Basic life insurance
Wellness program
Credit-monitoring service
Employee assistance program
Training and volunteer opportunities

About the Company

Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion.
Consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions.
Frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.