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About the Role

Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven. Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

Responsibilities

Checking guests in and out of the Hotel.
Issuing room keys, pamphlets, discount cards, etc.
Answering various questions from guests and arranging transportation for guests.
Computing bills, collecting payment and making change for guests.
Running various reports on the computer for management.
Counting and verifying cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Printing updated in-house, arrival, departure, and room status reports every two hours.
Checking all unresolved departures.
Ensuring front desk is stocked with any items guests may require before housekeeping leaves for the day.
Completing welcome calls.
Cleaning and tidying the front desk area.
Responding to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Referring all inquiries to the appropriate individuals, divisions, or departments across the organization.
Presenting a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Providing information to staff and/or clients about special activities.
Directing and controlling the activities of the Front Office, Reservations, Guest Activities, and ensuring adherence to Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Ensuring all personnel are kept well informed of department objectives and policies.
Preparing all necessary forecasts; working closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
Developing relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
Supporting Sandman Hotel Group philosophy towards employee development, morale and instituting programs to ensure the effectiveness and promotion of the philosophy within the Rooms Division.
Responding properly and taking a supervisory role in any hotel emergency or safety situation.
Managing all administrative duties as specified by the Company.

Requirements

Previous hotel experience, specifically in the Rooms Division Department.
Demonstrated supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.
Must be legally entitled to work in Canada.

Work Type

Full Time

Benefits

Competitive employee compensation package
Diverse employee schedules
Internal corporate career advancement
Rewards & Recognition
Discounted Hotel Stays for Team Members and Family & Friends rates
25% discount at our restaurants for up to 6 people
Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing Employee events, incentives & recognition
Growth Opportunities- Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching
Milestone Rewards
Tuition Credit Program

About the Company

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.
As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests.
We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.
As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.
To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Equal Opportunity

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
Accommodations are available at any stage of the recruitment process upon request.
Sandman Hotel Group takes seriously its obligations under the Human Rights Code.