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About the Role

We are seeking a friendly, energetic, and versatile individual to join our team as an Associate. In this role, you will be the face of Complete Playground at the front desk, ensuring a safe, high-energy environment while maintaining the playground floor. The ideal candidate is organized, reliable, and can maintain a welcoming atmosphere for children and families, while seamlessly troubleshooting issues as they arise.

Responsibilities

Greet families with a warm demeanor, manage check-ins, process payments, and handle admissions for play sessions, classes, and special events.
Maintain an organized front desk, including restocking items and light cleaning duties.
Answer phone calls and emails regarding facility hours, services, and policies.
Provide clear guidance to guests regarding safety rules and sensory space usage.
Assist with bookings, scheduling, and check-ins for birthday parties and private events.
Oversee the play areas to ensure the safety and well-being of all guests, monitoring equipment and enforcing rules.
Organize and tidy all playground areas, reporting any maintenance issues.
Ensure the facility remains a clean, vibrant environment at all times.
Respond promptly to emergencies or incidents in accordance with company policies.
Handle customer feedback or concerns with patience and professionalism.
Work closely with colleagues to ensure smooth daily operations and a seamless experience for every family.

Requirements

Excellent communication and interpersonal skills with a professional demeanor.
Ability to multitask and stay organized in a high-traffic, fast-paced environment.
Friendly, patient, and approachable, especially when interacting with children and neurodiverse families.
Proficient in basic computer systems (e.g., POS systems, Microsoft Office).
Physical stamina to stand, move, and remain alert for extended periods.
Must be able to lift up to 25lbs.
Reliable and punctual with a strong sense of responsibility.
Previous experience in customer service, reception, or working with children is preferred.
Flexibility to work weekends, holidays, and occasional evenings as needed.

Skills

Customer service
Reception
Working with children
Basic computer systems
POS systems
Microsoft Office

Location

New York City

Work Type

Full-time

Experience Level

Preferred experience in customer service, reception, or working with children

Benefits

Employee discounts
Flexible schedule
Wellness resources

About the Company

Complete Playground is the ultimate destination for inclusive family fun in the heart of New York City.
As the largest indoor playground in Manhattan, our facility is a vibrant urban oasis featuring wall climbing, slides, interactive play zones, and a specialized fidget wall.
We provide a safe, inclusive environment for kids of all neurodiverse backgrounds, including a top-notch sensory space designed to help children relax and recharge.