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About the Role

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. You are responsible for recruiting, training, and developing your team on brand, product, and service. You oversee all aspects of the retail business, from managing budgets to exceeding sales targets, while creating an environment that fosters strong customer experience, staff experience, and operational excellence.

Responsibilities

Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
Educate customers and staff on brand values and articulate the company's position on key ethical and product-related topics.
Increase product knowledge through constant learning and make informed product recommendations.
Develop and execute business plans that align with the American business strategy to achieve sales goals and improve KPIs.
Coach and develop your team in their careers by creating development plans and providing constructive feedback.
Actively maintain a diverse team and create an inclusive environment by prioritizing DEIB training and initiatives.
Make decisions about performance concerns and create action plans to improve staff engagement, demonstrating empathy.
Form teams with an appropriate and diverse mix of styles, perspectives, and experience, and provide transparency and equity in the interview and promotion process.
Ensure staff have completed training and are practicing company standards for time and attendance, breaks, product integrity, respectful workplace, health and safety protocols, and daily communication.
Manage ordering to ensure the right products are in the store at the right times and use inventory reporting tools to manage orders, inventory, and waste.
Create and execute merchandising plans to improve KPIs and train the team to maintain a clean and beautiful work environment.
Ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated appropriately.

Requirements

3-5 years managing in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
Excellent listening and communication skills.
Excellent analytical, critical thinking and troubleshooting skills.
Excellent organization and time management skills.
Strong customer service, supervisory and sales skills.
Knowledge and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Skills

Consultation-based customer service
Developing and training staff through positive coaching and feedback
Developing retail staff careers
Proficient in Excel, Microsoft Suite, and adaptable to other systems
Cross-cultural collaboration
DEIB or social justice training
Fluency in Spanish, French, or other languages

Location

Roosevelt Field

Work Type

Full-time

Experience Level

Manager

Salary/Compensations

$72,500—$72,500 USD

Benefits

50% discount off all products
Opportunity for growth as Lush promotes from within

About the Company

Lush North America has been creating fresh and handmade cosmetics for the past 20 years.
Dedicated to the practices of fair trade sourcing and supporting sustainable communities.
Gives back to organizations that can make a difference.
A fun and funky store atmosphere where individualism is encouraged.
An unconventional retail structure to support entrepreneurial spirit.
Participates in E-Verify in certain US states.
Recognizes that business operates on Indigenous territory across Turtle Island.
Commitment to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.

Equal Opportunity

Lush believes that fostering a culture of inclusion and respect within a diverse workforce builds a world with equal opportunity for all.
Recruits from a variety of employment agencies, community groups, non-profits, and online social and job sites.
Strives to leverage the gift that diversity brings in business practices.
Unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics defined, protected and enforced by law.