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About the Role

Provide first-line technical support to partners (VARs) across phone and non-phone channels, resolving common product or configuration issues by following standard operating procedures and leveraging internal tools.

Responsibilities

• Handle inbound cases through phone, email, and other options via our ticketing system.
• Keep backlog to an extreme minimum while providing timely follow-ups.
• Resolve straightforward technical problems using established communication processes and escalation workflows.
• Adhere to defined workflows and instructions provided by TSG leadership and other senior personnel.
• Engage in collaboration and continuous learning for career advancement.

Requirements

• Support ticket creators responsible for designing, implementing, configuring, operating, and maintaining end customer security solutions.
• Report to the Senior Tech Support Supervisor.

Skills

• Technical Support
• Troubleshooting
• Communication
• Collaboration
• Continuous Learning

Location

• Framingham, MA

Work Type

• Remote

Experience Level

• Entry Level

About the Company

• Honeywell helps organizations solve complex challenges in automation, aviation, and energy transition.
• Provides actionable solutions and innovation through its Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments.
• Utilizes Honeywell Forge software to make the world smarter, safer, and more sustainable.