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About the Role

REDCOM is seeking a dynamic Technologist to drive near-term opportunity conversion and enhance customer support. This role focuses on finding immediate solutions using integration over development, targeting horizons of less than 18 months. You will explore emerging tech, build rapid proofs of concept, execute interoperability testing, and provide hands-on implementation support to accelerate revenue and delight customers.

Responsibilities

• Design, build, and demonstrate rapid Proof of Concept (PoC) solutions to validate feasibility and secure short-term business opportunities.
• Conduct testing to integrate third-party technologies and emerging trends with our existing product ecosystem.
• Find creative, immediate ways to stretch and adapt current product capabilities to meet urgent customer requirements without requiring deep-cycle core software development.
• Evaluate existing product features against the technical requirements of incoming deals to identify gaps and map out integration-based workarounds.
• Continuously monitor and apply near-term technology trends that can be leveraged to close active or upcoming deals within an 18-month window.
• Provide hands-on installation services and technical implementation support directly to customers and internal deployment teams.
• Develop and deliver internal training materials to upskill sales, engineering, and support teams on newly integrated solutions and capabilities.
• Act as the technical "connective tissue" between Sales, Product Management, and Core Engineering to accelerate opportunity conversion and increase organizational efficiency.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• 3–5+ years of experience in a highly technical, customer-facing, or fast-paced role (e.g., Solutions Architect, Solutions Engineer, Systems Integrator, or Technical Consultant).
• Proven track record of connecting disparate systems via APIs, scripting, or middleware solutions rather than building software from scratch.
• Must be available to travel independently, both domestically and internationally, as required.
• Must be available to answer customer calls on a rotational basis, 24/7, for 7 days at a time.
• Must be available to assist the on-call person with answering customer calls 24/7, 365 days a year, except during approved time off.
• Must be eligible to obtain secret-level clearance, as needed.
• Able to carry up to 50 pounds including the lifting and unpacking of demo equipment kits, cables, and other hardware.

Skills

• IP/cloud networking
• Core protocols (TCP/UDP, RTP, OSPF, HSRP)
• Telecom/signaling protocols (SIP, H.323, ISUP)
• Legacy/RF technologies
• XMPP
• SBCs
• Unified Communications platforms (Cisco IOS/CUCM)
• SBC management (Acme Packet, Sonus)
• Hypervisors (VMware vSphere, VirtualBox)
• Containers (Docker, Kubernetes)
• Windows/UNIX OS
• Relational databases (MySQL, PostgreSQL)
• AutoCAD
• Visio
• Microsoft 365 tools (Word, Excel, PowerPoint, Teams)
• Creative problem-solving
• Action-oriented mindset in fast-paced, shifting environments
• Exceptional diagnostic, troubleshooting, and analytical skills
• Ability to translate complex technical integrations into clear business value

Location

• Victor, NY

Work Type

• Hybrid
• Full-time

Experience Level

• 3-5+ years

Education Level

• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience)

Salary/Compensations

• $89,500 - $101,500

Benefits

• 3 weeks of paid vacation per year
• Generous sick time policy
• Generous rollover policy
• 10 paid holidays per year
• Generous medical insurance
• Dental and vision coverage
• 401(k) plan
• Learning & development is strongly encouraged
• Remote friendly work environment
• Beautiful campus and generous office space
• On-site workout facility
• Tuition Assistance Program

About the Company

• REDCOM designs the most reliable and innovative communications solutions for customers that span all branches of the U.S. military, government agencies, public safety organizations, and telecom service providers.
• REDCOM Laboratories, Inc. is a private woman-owned small business based in Victor, New York.
• Since 1978, REDCOM has been developing and manufacturing the world’s most reliable communications systems for all branches of the U.S. military, our NATO allies, government agencies, emergency responders, service providers, and enterprises.
• REDCOM was awarded a Top Workplaces award in 2020 by The Democrat and Chronicle.
• At REDCOM, our mission is to provide the most secure communications solutions in the world.
• Our principal office is located in our 140,000 sq. ft. headquarters in the town of Victor, a suburb of Rochester, New York.
• REDCOM designs, engineers, and manufactures all of our products right here in the United States.
• REDCOM has proactively addressed every step of the supply chain to reduce risk, making our products TAA compliant.
• REDCOM has a family-oriented culture, encouraging employees to innovate and work autonomously.
• The name REDCOM is an acronym that stands for REsearch and Development in COMmunications.