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About the Role

As an Assistant Manager, you’ll be a hands-on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort. This is a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback
• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance
• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements
• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

Requirements

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Valid driver’s license
• Flexible availability including weekends and holidays

Skills

• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism

Location

• K9 Resorts

Work Type

• Full-Time Hourly

Experience Level

• Management or supervisory experience required

Benefits

• 401(k)
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

About the Company

• At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners.
• Our award-winning pet care resorts set the standard in boarding, daycare, and grooming.