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Responsibilities

• Provide and document direct supervision for designated staff.
• Prepare written annual evaluations, including the development of annual goals, on staff.
• Recruit, hire, promote, discipline, and separate program staff in collaboration with the Program Director.
• Act as a consumer advocate, ensuring consumer rights are respected and grievances are addressed.
• Monitor facility maintenance and direct resources according to need in collaboration with the FTS department.
• Ensure food services function in a timely and nutritious manner with the Purchasing Department and food vendor.
• Ensure compliance with all HRA attendance requirements.
• Perform bursar duties, including distributing PNA, maintaining petty cash and MetroCard accounts.
• Maintain inventory, order, and distribute consumer supplies.
• Maintain updated consumer database, bed sheets, and room assignments.
• Ensure therapeutic activities are properly facilitated and begin/end on time.
• Take a leadership role in crisis intervention and provide close observation and supervision of residents in crisis.
• Ensure adherence to Client Screening policy & procedure and toxicology protocols.
• Attend all appropriate trainings, meetings, and case conferences.
• Conduct and document required fire and evacuation drills.
• Provide and implement a formal orientation plan to newly hired staff.
• Assure all directly subordinate staff members are adequately trained.
• Prepare all proposals and reports as needed.
• Lead quality management activities in collaboration with the Program Director.
• Represent VIP Community Services at community and public forums.
• Provide on-call availability as assigned.
• Perform other relevant duties as assigned by the Program Director.

Requirements

• High School Diploma/G.E.D. required.
• Two (2) years of experience working within a human service setting required.
• One (1) year of experience delivering supervision preferred.
• CASAC/CASAC-T preferred.
• Experience in building management including fire alarm, HVAC, plumbing and electrical systems preferred.
• Experience in residential facilities management including food services preferred.
• Ability to interact effectively with all populations served.
• Proficiency with computer operation (Microsoft Word, Excel, Electronic Health Record and Outlook programs).
• Ability to speak, read and write the English language.
• Must be able to work a flexible schedule including evenings and weekends.
• This position will require availability as needed including on call responsibilities.

Skills

• Supervision
• Recruitment
• Hiring
• Disciplinary action
• Separation
• Consumer advocacy
• Grievance resolution
• Facility maintenance
• Food services management
• HRA attendance compliance
• Bursar duties
• Inventory management
• Supply distribution
• Database maintenance
• Therapeutic activity facilitation
• Crisis intervention
• Client screening
• Toxicology protocols
• Training
• Meeting attendance
• Case conferencing
• Fire and evacuation drills
• Staff orientation
• Staff training
• Proposal preparation
• Report preparation
• Quality management
• Community representation
• On-call availability
• Computer operation
• Microsoft Word
• Microsoft Excel
• Electronic Health Record systems
• Microsoft Outlook

Work Type

• Flexible schedule
• Evenings
• Weekends
• On-call

Experience Level

• Two (2) years of experience working within a human service setting
• One (1) year of experience delivering supervision preferred

Education Level

• High School Diploma/G.E.D.

About the Company

• VIP Community Services