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About the Role

The Associate Director, Program Delivery (Baggage Handling Systems) manages internal and third-party resources and leads the delivery of large to mega sized sub programs and projects with significant risk, complexity, and strategic importance, with a specific focus on baggage handling systems. The role ensures performance objectives, including safety, scope, schedule, budget, quality, and risk, are achieved while coordinating with shared services to drive overall program and project success. This position requires strong technical expertise, strategic thinking, and leadership of multidisciplinary design and construction teams to deliver capital capacity projects across the airport.

Responsibilities

Lead and develop diverse project delivery teams, ensuring clarity of roles, effective coordination, and strong performance.
Build a collaborative, empowered, and results-driven work environment through coaching, mentorship, and accountability.
Communicate roles, expectations, and performance objectives to ensure alignment and clarity.
Provide effective leadership and direction to subprogram and project delivery teams consisting of GTAA employees and consultants.
Collaborate with internal and external stakeholders and authorities to meet technical, regulatory, design, and construction requirements.
Lead planning, coordination, design, and construction of capital projects, ensuring adherence to safety, scope, cost, schedule, quality, and risk frameworks.
Manage contractors and shared services to ensure successful delivery and issue resolution.
Develop and oversee change management, procurement strategies, project delivery documents (RFI, RFQ, RFP, Construction Tenders), and evaluation committees.
Prepare performance reporting, progress updates, and Board papers as needed.
Ensure a strong safety culture is upheld throughout all construction activities.

Requirements

15+ years of professional experience, including 10+ years leading program management teams.
Proven track record delivering major infrastructure programs or international airport projects valued at over CAD $500M, with a specific focus on baggage handling systems.
Proven track record in design and construction project management with complex, multidisciplinary programs, with a specific focus on baggage handling systems.
Demonstrated expertise in stakeholder management, communication, and facilitating large group discussions.
Strong technical capability across all project phases including design, planning, construction, operations, and maintenance.
Demonstrated experience working in a customer-centric environment.
Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

Skills

Baggage handling systems
Stakeholder management
Communication
Facilitating large group discussions
Technical capability
Design
Planning
Construction
Operations
Maintenance
Customer-centric environment

Location

Toronto

Work Type

Hybrid

Experience Level

15+ years of professional experience
10+ years leading program management teams

Education Level

Post-secondary degree or diploma in Architecture, Engineering, Project Management, Business, or another relevant field.

Benefits

Comprehensive benefits
Flexible retirement program with employer matching
Voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)
Continuous internal and external learning opportunities
Meaningful reward and recognition program

About the Company

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability.
Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners.
Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Equal Opportunity

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive.
This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.