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About the Role

Canadian Blood Services is seeking a regular, full-time Donor Centre Manager to oversee the efficient and effective operation of their designated donor centre, ensuring compliance with regulatory standards and organizational policies. This role focuses on delivering exceptional donor experience, meeting operational and financial targets, and fostering a culture of continuous improvement and collaboration within the team. This role provides leadership and direction in the delivery of day-to-day operations, ensuring smooth functioning and alignment with organizational objectives.

Responsibilities

Oversee all aspects of donor centre(s) operations including ensuring regulatory compliance, efficient workflows, managing staff, productivity, quality and safety while continuously seeking improvements.
Ensure adequate staffing, supplies, and equipment to meet collection goals.
Manage staff, including recruiting, mentoring, and development.
Handle budget planning and oversight.
Collaborate with other teams on scheduling for maximum efficiency.
Improve the donation experience to build donor loyalty by tracking key metrics and implementing improvements.
Ensure timely donor communication and foster a culture of excellent donor care.
Create a positive and inclusive work environment that fosters open communication, respect, and teamwork.
Motivate and support staff development.
Communicate regularly with teams and leadership.
Coach and mentor direct reports.
Collaborate with other managers to develop annual collection plans.
Liaise with the Quality Assurance department to promote and implement a continuous quality improvement cycle.
Oversee non-conformance management, root cause analysis, and corrective actions.
Participate in audits, including development of improvement plans and communication with the team.

Requirements

Minimum five (5) years of recent experience in a related supervisory/management/leadership role.
Demonstrated expertise in customer service and operational management.
Proven analytical and decision making skills.
Financial acumen with experience in budgeting and variance analysis.
Experience working in a unionized and regulated environment considered an asset.
An equivalent combination of training and experience may be considered.

Skills

Operational management skills
Resource management skills
Customer service experience
Strong leadership skills
Strong communication skills
Team building skills

Location

Toronto

Work Type

Regular full-time
On-site

Experience Level

Minimum five (5) years of recent experience in a related supervisory/management/leadership role.

Education Level

Completion of a university degree in a relevant health care or business-related discipline.

Salary/Compensations

$114,800 - 135,100

Benefits

4 weeks vacation.
Comprehensive group health benefits.
Annual performance award up to 10%.
Defined benefit pension plan.
Employee discounts, wellness program, professional resources.

About the Company

Together, the work we do connects people and changes lives — including your own.
Be part of a dynamic, collaborative and caring organization committed to saving and improving lives.
Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work.
We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Equal Opportunity

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada.
We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Applicants who require accommodation should discuss their needs with us.