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About the Role

Improve customer experience in branches through agile and quality service at the counter, aligned with the operational needs of the branch. Identify commercial opportunities by promoting products and services to current and potential clients, channeling them to specialized promoters or alternative channels, contributing to increasing branch profitability.

Responsibilities

• Improve customer experience in branches through agile and quality service at the counter.
• Identify commercial opportunities by promoting products and services to current and potential clients.
• Channel clients to specialized promoters or alternative channels.
• Contribute to increasing branch profitability.

Requirements

• Degree in Economic-Administrative or Financial area (incomplete or completed) or completed High School.
• Minimum 6 months of experience in customer service and/or attention.
• Minimum 6 months of experience in sales, preferably in the financial sector.
• Monday to Saturday work schedule.

Skills

• Customer and sales orientation.
• Teamwork.
• Results focus / Problem solving.
• Adaptation to change.

Location

• Mexico

Work Type

• Full-time

Experience Level

• Minimum 6 months

Education Level

• Degree in Economic-Administrative or Financial area (incomplete or completed)
• Completed High School

Benefits

• Direct hiring by the Bank.
• Base salary.
• Quarterly performance bonus.
• Christmas bonus.
• Vacation premium.
• Life insurance.
• Major medical expenses insurance.
• Credits.
• Discounts on Bank products.
• Active participation in sustainability/social responsibility programs.
• Discounts at more than 9,000 establishments.
• Career plan aligned with aspirations.
• Additional paid leave days for significant life events (wedding, new family member, bereavement).
• Comprehensive well-being, balance, and self-care culture.

About the Company

• HSBC México offers career development opportunities for individuals with excellent service attitude, customer interaction skills, a passion for sales, and a vision for developing in the Commercial area.

Equal Opportunity

• At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what distinguishes us: we value difference, advance together, take responsibility for our actions, use good judgment, do the right thing, and make things happen.
• HSBC is committed to ensuring gender equality and continuous training for our employees, as well as protecting their labor and social rights.
• HSBC offers its colleagues additional paid leave days for significant life events such as weddings, caring for a new family member, or grieving the loss of a family member. Our paid leave package is cutting-edge in Mexico. Now you have one more reason to be HSBC and proudly live a culture of integral well-being, balance, and self-care.