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About the Role

The Real Estate Services (RES) team provides a range of services including real estate transactions, workplace strategies, facilities management, and sustainability initiatives. This role will focus on driving the North America customer experience strategy through innovation and problem-solving, with a passion for the customer journey, motivation, intellectual curiosity, and an entrepreneurial mindset.

Responsibilities

• Develop real estate leasing/disposition strategies and implementation plans for the New York City office to manage business growth, improve workplace quality, drive cost savings, and optimize the real estate portfolio.
• Manage internal and external stakeholders across multiple geographies to drive portfolio performance and operational excellence.
• Develop and nurture relationships with local leaders and business units to implement workplace management policies, processes, and best practices aligned with global service standards.
• Collaborate with RES global services providers (facilities management, engineering, food services, mail services) to achieve goals and ensure optimal performance and operational efficiencies.
• Serve as the primary point of contact for landlord and property management relationships, upholding local law and building standards in day-to-day building operations.
• Collaborate with Capital Projects teams to support the execution of high-visibility workplace initiatives, ensuring timely stakeholder communications and regular project updates.
• Partner cross-functionally with Workplace Experience, Communications, Meeting & Travel Services, Physical Security, and Technology teams to ensure alignment on Real Estate Services initiatives.
• Represent and advocate for the RES function in all regional leadership meetings.
• Oversee capacity and space planning competencies to establish clear business needs.
• Partner with the Environmental Sustainability team to ensure green lease, design, and building standards are fully integrated across the portfolio.

Requirements

• Must be fluent in English (verbal and written).
• Thorough understanding of capacity planning, facilities management, project, and transaction management principles/concepts.
• Proven understanding and management experience within North America on a regional multi-office basis.
• Effective communicator comfortable engaging all levels of management.
• Ability to meaningfully collaborate with executive leadership to present business cases, financials, and design concepts effectively.
• Strong understanding of outsourcing in corporate real estate and supplier partner management concepts, with special emphasis on adoption of global outsourcing models.
• Strong people skills, with proven ability to build rapport with internal/external stakeholders to educate and guide them through strategic RES standards and initiatives.
• Strategic thinker with strong analytical skills and ability to provide thought leadership.
• Exceptional verbal, written, and presentation skills.
• Ability to work independently and with cross-functional/multi-cultural teams.
• Regional travel as needed.

Skills

• Customer experience strategy
• Innovation
• Problem-solving
• Real estate leasing
• Real estate disposition
• Portfolio optimization
• Stakeholder management
• Workplace management
• Facilities management
• Project management
• Transaction management
• Supplier partner management
• Capacity planning
• Environmental sustainability
• Green lease integration
• Analytical skills
• Thought leadership
• Communication
• Presentation skills

Location

• New York City, New York

Work Type

• Full-time

Experience Level

• Manager

Education Level

• Professional accreditations from GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS (e.g., LEED/Green Star/BREEM, FMP, CFM, MCR, and MRICS) in any/all disciplines will be given preference.

Salary/Compensations

• $131,000 - $216,000 USD

Benefits

• Insurance (medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (16 weeks of new parent leave, up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement

About the Company

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide, helping build a sustainable economy where everyone can prosper.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
• Our technology, innovation, partnerships, and networks deliver unique products and services that help people, businesses, and governments realize their greatest potential.

Equal Opportunity

• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
• We hire the most qualified candidate for the role.
• In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.