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About the Role

Under general supervision, receives emergency and non-emergency calls for police service. Dispatches patrol officers to calls for service and enters accurate and concise data into the Computer Aided Dispatch System. Coordinates with external emergency services when needed for augmented response.

Responsibilities

• Dispatches patrol officers to situations requiring police response.
• Answers telephone calls made to emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS, or other agency response.
• Communicates with officers via police radio.
• Assists in maintaining 24/7 communications operations.
• Enters, obtains and relays information from the Texas Law Enforcement Telecommunications System.
• Monitors fire and security alarms for all campuses.
• Monitors video surveillance cameras for all campuses.
• Enters data and citations, maintains daily logs, and files incident reports.
• Assists Police Chief, supervisors, officers, and other law enforcement agencies via computer or telephone with receiving and relaying information.
• Assists in emergency phone and panic alarm testing.
• May enter maintenance and technical support work orders, pick up, sort and distribute department mail.

Requirements

• Must maintain a domicile in the State of Texas while working for the college and throughout the duration of employment.
• Ability to successfully complete criminal background check, drug screen, and psychological and physical examinations prior to employment.
• Past supervisors may be interviewed for a reference.

Skills

• Radio communication practices and protocols.
• Knowledge of the college's and college Police Department policies, procedures, and standard operating practices.
• Knowledge of the operations of an emergency communications center.
• Maintaining an established work schedule, which may include days, evenings, nights, and weekends.
• Maintaining confidentiality of work-related information and materials.
• Effectively using interpersonal and communications skills, including tact and diplomacy.
• Effectively using organizational, planning, and problem-solving skills.
• Effectively interpreting laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions and emergency situations.
• Interacting with people of different social, economic, and ethnic backgrounds.
• Operating telephones, radios, computers, alpha-numeric pager and other office equipment.
• Following and effectively communicating verbal and written instructions.
• Establishing and effective working relationships.
• Effectively multi-tasking.
• Use of a variety of spreadsheet, word processing, database, and presentation software.
• Operates various computer systems to include Computer Aided Dispatch, Texas Law Enforcement Telecommunications System, Genetec-Security Desk System, Cisco Emergency Responder, Keltron Fire Alarm Monitoring System, etc.
• Operates multi-channel trunked radio system covering multiple counties.
• Operates police radio system in accordance with FCC Rules & Regulations.
• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
• Must be able to work any of three shifts covering twenty-four hours a day, seven days a week.
• Shifts are subject to change on short notice; dispatchers must be available for recall in emergency situations.
• Satisfactorily complete the required course and obtain a Telecommunications Operator License within the first year of employment.
• Satisfactorily complete other required Department of Public Safety training and coursework within six months of employment.
• Successfully pass 12 week Communications Training Program.
• Complete 20 hours of training each 2 year unit as required by the Texas Commission on Law Enforcement.
• Complete TDD/TTY training every 6 months.

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• No work experience required
• One year work experience in public safety dispatch telecommunications or equivalent work experience and training that provides the required knowledge and skills.

Education Level

• High school diploma or educational equivalent
• Telecommunications Operator License issued by the Texas Commission on Law Enforcement

Salary/Compensations

• $57,773 - $72,216

Benefits

• Medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• Does not participate in Social Security.
• Participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

About the Company

• Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.
• Promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
• Values intellectual curiosity and innovative teaching.
• Is attracted by the college's mission to promote equitable access to educational opportunities.
• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.
• Focused on student academic achievement and postgraduate outcomes.
• Welcomes difference and models respectful interaction with others.
• Engages with the community both within and outside of ACC.
• Working at ACC offers you an opportunity to be a part of an organization that truly believes in its mission of promoting student success and improving communities.
• ACC invites you to learn, explore and experience the many ways ACC promotes individual development and improves the overall quality of life in a vibrant, multicultural community.
• ACC is looking for people who value open, responsible exchange of ideas, individuals committed to integrity and exemplary standards, and candidates that value personal and professional ownership that generates accountability.
• ACC offers career employment opportunities as staff, administrators, full-time faculty, and adjunct faculty.

Equal Opportunity

• Austin Community College (“ACC” or “College”) is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law.
• This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission.
• ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.