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About the Role

Lead platform experience across VIA C&S including acquirer, merchant, dispute, and risk portals with full lifecycle visibility. This is a hands-on role translating platform complexity into intuitive UX and operational tools.

Responsibilities

• Own Acquirer, Merchant, Risk, and Dispute platforms
• Translate clearing & settlement into UX workflows
• Ensure lifecycle data visibility and accuracy
• Drive SSO and role-based access
• Partner with backend and integration teams
• Enable self-service onboarding and operations
• Improve usability and adoption

Requirements

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 10+ years product/program experience
• Experience building payment portals (acquirer, merchant, dispute, risk)
• Strong understanding of transaction lifecycle and settlement
• Multi-persona operational platforms
• Excellent written and verbal communication skills with ability to engage technical and non-technical global audiences.
• Ability to translate customer needs into solutions that drive measurable business outcomes.
• Autonomous and proactive, able to drive execution in ambiguous environments.
• Strong systems thinking, ability to work with data/SQL and collaborate with senior engineering leaders.
• Collaborative mindset with experience working across diverse teams and sharing knowledge effectively.
• Hands-on experience using AI/ML, generative AI, copilots, or agentic automation to enhance product discovery, requirements development, operational analysis, data investigation, and daily execution workflows.
• Requires incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Skills

• AI/ML
• Generative AI
• Copilots
• Agentic automation
• SQL

Location

• Remote
• Hybrid

Work Type

• Full-time
• Hybrid

Experience Level

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Education Level

• Bachelor Degree
• Advanced Degree (e.g. Masters, MBA, JD, MD)
• PhD

Salary/Compensations

• $152,200 to $270,800 USD per year

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

About the Company

• Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
• At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
• Join Visa and do work that matters – to you, to your community, and to the world.
• Progress starts with you.
• If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here.
• Help us to uplift everyone, everywhere.
• Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world.
• Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
• At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
• Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide.
• Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career.
• Your journey starts here — discover how we hire
• Ready to take the next step?
• Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect.
• Apply with confidence today!
• Learn our recruiting process

Equal Opportunity

• Visa is an EEO Employer
• Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status.
• Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.